8 Replies Latest reply on Sep 25, 2017 5:11 PM by hayleys48707421

    Premiere Elements 11 crashes upon opening a project file

    Tomcat_hun

      Dear All,

       

      I used the Premiere Elements for about five years but over this week I simply couldn't start working with it as it won't open.

       

      I use a PC with Windows 10 and had no issues at all with the Premiere Elements 11 until now. (Photoshop Elements 11 continues to work without issues on the PC.)

       

      I received the following log at the Windows Event Viewer:

       

      Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x505bd85a

      Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x505b9ba4

      Exception code: 0xc00000fd

      Fault offset: 0x00000000000e0dfb

      Faulting process ID: 0xa10

      Faulting application start time: 0x01d2e7336fe43ed0

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\dvacore.dll

      Report ID: 4c98ea06-f9f8-448a-984c-d126b0d768a0

      Faulting package full name:

      Faulting package-relative application ID:

       

      I look forward receiving any suggestions so that I could continue working on my projects.