4 Replies Latest reply on Jun 19, 2017 12:26 PM by lionelo25509147

    Flash Player installation failure due to 'Certificate not matching' error

    lionelo25509147

      Hello,

       

      I have a problem installing Adobe Flash Player.

      I'm running Windows 7 Pro 64 Bits.

      No proxy use for my Internet Connection.

      My IE version is the latest (with Windows updates).

      My Firefox and Chrome version are the latest too.

       

      Each time I try to install or update Adobe Flash Player, I've the following message :

      In French "Erreur d'initialisation de l'application".

      In English maybe "Initialization application error".

       

      The Adobe_ADM.log is the following :

       

      06/17/17 18:17:56:282 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | *********************** ADM Workflow start. Version: 2.0.0.143s **************************

      06/17/17 18:17:56:282 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | Admin and not child process. No need for IPC

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed URLs are

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get2.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | aihdownload.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | admdownload.stage.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | admdownload.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | airdownload.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | ardownload.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | ardownload2.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | download.macromedia.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload.macromedia.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload2.macromedia.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload2.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | platformdl.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | platformdl-stage.corp.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages2.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages.stage.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages2.stage.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping2.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping3.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping4.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get3.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get3.stage.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | adobetag.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | promotion.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | stats.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | sstats.adobe.com

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed Machine Registries are

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | system\currentcontrolset\control\session manager\environment\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows nt\currentversion\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\currentversion\uninstall\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\wow6432node\microsoft\windows\currentversion\uninstall\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\currentversion\app paths\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\macromedia\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\adobe\setup\reader\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\wow6432node\adobe\setup\reader\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed User Registries are

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\shell\associations\urlassociations\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\macromedia\

      06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr

      06/17/17 18:17:56:402 | [INFO] |  | ADM |  | WorkflowManager |  |  | 5156 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bn ame=flashplayerax&site=live&type=install&language=fr

      06/17/17 18:17:57:212 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 5160 | Certificate not matching.

      06/17/17 18:17:57:212 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 5160 | Error occurred while getting application xml: -4 extended error: 0

      06/17/17 18:17:59:182 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | *********************** ADM Workflow end. Version: 2.0.0.143s

      ------------------

       

      BUT if I put the adm URL on Internet Explorer, I got an Text XML File

      On this XML file, i find the lines :

       

      <download><manifestUrl>https://platformdl.adobe.com/adm/smanifest/flashplayerax_2600131.xml</manifestUrl><cancelDelay>60</cancelDelay><displayRetryCancel>true</displayRetryCancel><retryDuration>120</retryDuration></download>

       

      Then I put the xml link on IE... and I have a new Text XML File :

       

      I find the line : <assetPath>https://fpdownload.adobe.com/pub/flashplayer/pdc/26.0.0.131/install_flash_player_ax.exe</assetPath>

       

      I put the assetPath link on IE... Then I save the exe file... I run it after closing IE... The installation is now OK

       

      So what's wrong with automatic installation ? The manual installation is not really the solution.

      The error is "certificate not matching". Which certificate ? Where is it ?

      I have the same issue if I install Flash for Chrome and/or Firefox.

       

      Awaiting your reply,

       

      [moderator: updated title to accurately reflect issue]

        • 1. Re: Flash Player installation failure for IE/FIREFOX/CHROME
          ridhijain Adobe Employee

          Hi,

           

          Thanks for sharing the ADM_logs. We will look into the same. Please provide the FlashInstall.log as well. To get the log file location, you can go through Where do I find the Flash Player installation log on Windows? To upload/share the log file, please follow steps mentioned on How to share a document link. Once you have uploaded the files, post a link to the uploaded files here.

           

          In the meanwhile, please use the offline installer available under 'Still hvaing problems' section on Installation problems | Flash Player | Windows 7 and earlier page.

           

          Thanks!

          • 2. Re: Flash Player installation failure for IE/FIREFOX/CHROME
            lionelo25509147 Level 1

            Here is the FlashInstall64.log (probably generated when I installed Flash manually, as described in my first message) :

             

            =O====== M/26.0.0.131 2017-06-17+16-58-45.654 ========

            0000 [I] 00000044

            0001 [I] 00000045

            0002 [I] 00000010 "C:\Windows\system32\Macromed\Temp\{B2B8C809-7015-4931-BBF3-11CE60F57524}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 1 -au 4294967295

            0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

            0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0007 [I] 00000013

            0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_26_0_0_131_ActiveX.exe

            0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_26_0_0_131_ActiveX.dll

            0010 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            =X====== M/26.0.0.131 2017-06-17+16-58-47.154 ========

             

            Here is the FlashInstall32.log  :

            2017-6-17+16-58-55.74 [error] 1226 1062

            =O====== M/26.0.0.131 2017-06-17+16-58-33.887 ========

            0000 [I] 00000044

            0001 [I] 00000045

            0002 [I] 00000047 E:\Internet\Mozilla Firefox\plugins

            0003 [I] 00000010 "C:\Users\Lionel ORRIT\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L94KCBQ1\install_flash_player_ax.exe"

            0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0006 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

            0007 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerApp.exe

            0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0009 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

            0010 [I] 00000011 1

            0011 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0012 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0013 [I] 00000013

            0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.exe

            0015 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.dll

            0016 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

            0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0018 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

            =X====== M/26.0.0.131 2017-06-17+16-58-55.094 ========

             

            At present, Flash Player is installed only for Internet Explorer. Firefox plugin not installed.

            • 3. Re: Flash Player installation failure for IE/FIREFOX/CHROME
              ridhijain Adobe Employee

              Hi,

               

              The Certificate mismatch error for

              https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bn ame=flashplayerax&site=live&type=install&language=fr

               

              is because you might be using some web proxy tool on your machine which is adding its own certificate to the Https calls.

              The actual certificate name for the above url should be - DigiCert SHA2 Secure Server CA.

              Could you enable verbose logging and provide the ADM.trace. This would help us know the incorrect certificate name on your machine. To know how to get the trace please see Where do I find the Flash Player installation log on Windows?

               

              Thanks!

              • 4. Re: Flash Player installation failure for IE/FIREFOX/CHROME
                lionelo25509147 Level 1

                Here is the log :

                 

                06/19/17 21:24:05:560 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | *********************** ADM Workflow start. Version: 2.0.0.143s **************************

                06/19/17 21:24:05:560 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 4044 | Command Line : test.exe

                06/19/17 21:24:05:560 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | Admin and not child process. No need for IPC

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed URLs are

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get2.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | aihdownload.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | admdownload.stage.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | admdownload.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | airdownload.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | ardownload.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | ardownload2.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | download.macromedia.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload.macromedia.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload2.macromedia.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload2.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | platformdl.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | platformdl-stage.corp.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages2.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages.stage.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages2.stage.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping2.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping3.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping4.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get3.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get3.stage.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | adobetag.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | promotion.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | stats.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | sstats.adobe.com

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed Machine Registries are

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | system\currentcontrolset\control\session manager\environment\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows nt\currentversion\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\currentversion\uninstall\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\wow6432node\microsoft\windows\currentversion\uninstall\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\currentversion\app paths\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\macromedia\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\adobe\setup\reader\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\wow6432node\adobe\setup\reader\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed User Registries are

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\shell\associations\urlassociations\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\macromedia\

                06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr

                06/19/17 21:24:05:607 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4044 | Initializing application.

                06/19/17 21:24:05:841 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 2584 | Initializing application UI.

                06/19/17 21:24:05:872 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 2688 | Showing screen: initScreen

                06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 2584 | Default browser : "c:\program files\internet explorer\iexplore.exe" %1

                06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 2688 | Showing application window. Header string : Programme d’installation de Adobe Flash Player

                06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 2688 | Getting application xml from server.

                06/19/17 21:24:05:872 | [INFO] |  | ADM |  | WorkflowManager |  |  | 2688 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bn ame=flashplayerax&site=live&type=install&language=fr

                06/19/17 21:24:05:872 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 2688 | Empty userName while setting proxy credentials for HTTP request

                06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4736 | HTTPConnector::HTTPSend

                06/19/17 21:24:05:888 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4736 | GetIEProxyInfo - No default proxy present on the user machine

                06/19/17 21:24:06:153 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4168 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...

                06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4168 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE : Successful header(s): 200

                06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4168 | WINHTTP_CALLBACK_STATUS_READ_COMPLETE : complete

                06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4736 | HTTPConnector::HTTPSend :: After callback : error Type : 0, error code : 0

                06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 4736 | Certificate: Kaspersky Anti-Virus Personal Root Certificate

                06/19/17 21:24:06:153 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 4736 | Certificate not matching.

                06/19/17 21:24:06:153 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 4736 | Error occurred while getting application xml: -4 extended error: 0

                06/19/17 21:24:06:153 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4736 | Showing screen: initErrorScreen