6 Replies Latest reply on Jun 19, 2017 11:42 AM by dj_paige Branched from an earlier discussion.

    Import Error - Files Could Not Be Read

    tessab86926995

      I'm having this issue and I already checked the permissions. AlysonJ what "level" is needed and how did you fix it? Thanks

        • 1. Re: Import Error - Files Could Not Be Read
          Just Shoot Me Adobe Community Professional

          I've branched your post to a new thread.

          You need to check the permission on the folder you have selected in the LR Import Destination area and any upper level folders that folder is in. Add your User Name and give it Full Control, Windows, or Read & Write permissions, Mac OS X.

          • 2. Re: Import Error - Files Could Not Be Read
            tessab86926995 Level 1

            Thank you for responding so quickly. I checked the permissions of all folders, including upper level folders. It shows read and write under my name which is how my MAC is named. When you say "add you user name" was that for Windows only? If for MAC, are you saying that I have to add my Adobe username? Just covering my bases here. Thanks very much. I'm new to LR.

            • 3. Re: Import Error - Files Could Not Be Read
              Just Shoot Me Adobe Community Professional

              No your Computers User Name.

              Mac Get Info.PNG

               

              That screen shot is for the Pictures folder on OS X but is the same for whatever folder you have chosen in the LR import dialog.

              You will have to click the Lock icon on the bottom right to make changes.

               

              Or simply chose a different folder in the LR import Destination section that your username DOES have both Read & Write permissions to.

               

              Please state the exact version of LR you are using. In LR, Help > System Info. And the make and model of camera you are using.

              • 4. Re: Import Error - Files Could Not Be Read
                tessab86926995 Level 1

                hi there,

                Lightroom version: CC 2015.7 and I'm using a Canon 5D mark iii. I checked my pictures folder and it already has read & write permissions. So confused!

                 

                Plus I've checked the permissions on the subfolders as well. What's odd is I've imported from this camera and did not have this issue. Into the same pictures folder.

                 

                I appreciate your help. Thanks

                • 5. Re: Import Error - Files Could Not Be Read
                  Just Shoot Me Adobe Community Professional

                  Well for one thing you aren't running the most current version of LR. I suggest you update it from the CC DTA and if that doesn't get you to CC2015.10.1 then do it manually from here.

                   

                  Download Photoshop Lightroom

                   

                  Are you sure the Pictures folder and whatever subfolder is selected in the Destination are of the LR import dialog and not some other folder that your username doesn't have access to?

                  • 6. Re: Import Error - Files Could Not Be Read
                    dj_paige Level 9

                    tessab86926995  wrote

                     

                    hi there,

                    Lightroom version: CC 2015.7 and I'm using a Canon 5D mark iii. I checked my pictures folder and it already has read & write permissions. So confused!

                     

                    You may have accidentally changed the destination folder so it is no longer your pictures folder. Please check the Import dialog box to see what the Destination folder actually is that Lightroom is using.