3 Replies Latest reply on Jun 19, 2017 6:13 AM by KanikaS

    How do I resolve 6mos of charges on a free trial


      I have a twelve month trial of creative cloud. I got a notification saying I would get ten free stock images so I used two. I just realized I've been charged for several months, and when I cancelled there was an $89 fee! I use this for a NON profit and am availed at the support experience. I was on chat for 30 minutes until the agent said he could resolve This. I requested your billing department telephone and was ignored. Then I got an email saying my case was resolved. I can't believe I paid $89 AND $180 for something I was told is free!! Then I tried chat again and the agent closed me out because it's not mobile responsive.what a mess!