9 Replies Latest reply on Jul 18, 2017 3:41 AM by terris86415680

    Can anyone help with Photoshop freezing at two places? (1) Adding plug-ins on splash screen and (2) Upon start

    jessicap54329726

      Hi - I had a look at other help request posts and saw the post "Photoshop C36 freezing at startup" but I think my issue is different.

       

      I was hoping someone could help me with the below:

       

      Photoshop is freezing at two places:

      (1) Adding plug-ins on splash screen and

      (2) Upon start


      I don't have Lavasaft, I have already renamed Spaces folder to ~Spaces and have deleted www-Butler and www-universal folders as suggested here:

      https://forums.adobe.com/message/9109172#9109172

       

      Is there anyway I can get hold of someone from Adobe to take over the machine and fix the issue, please?

       

      Thanks so much,

       

      Jessica