1 Reply Latest reply on Jun 19, 2017 6:37 PM by S_Gans

    photoshop CC libraries won't load

    elvis is dead

      My Photoshop Libraries panel states "To use Creative Cloud Libraries, please install the Creative Cloud Application". I've had a CC subscription for a number of years. When I open CC from the Mac NavBar or from Adobe Application Manager, it lists all the installed applications, etc. So obviously my subscription is active

       

      When this has happened in the past, quitting and relaunching PS solves the issue. Not tonight. Even a computer restart hasn't solved the issue.

       

      Ideas anyone?

       

      Mac OS 10.12.5

      CC 4.1.1.202

      Photoshop CC 2017.1.1

        • 1. Re: photoshop CC libraries won't load
          S_Gans Adobe Community Professional

          Somehow, it looks like the CC and Photoshop have lost their "connection" - Photoshop isn't recognizing that CC is running. First thing I'd suggest is using that pull-down menu for CC and using Photoshop's Open button, and see if that opens Photoshop and makes them recognize each other (sorry - my CC needs some updates, so I don't have Open next to my Photoshop at present).

           

          Screen Shot 2017-06-19 at 6.35.05 PM.jpeg