5 Replies Latest reply on Jun 21, 2017 7:52 AM by twaritar3263062

    Lost all my Credits

    howardo70885410

      When Adobe purchased Dollarphoto all my credits were transferred to Adobe.  No Problem. I had about 110 and used about 30 - 35 images.

       

      When I went back to Adobe Stock I was very surprised to learn that I no longer had any more credits (lost about 70 of them).  When I contacted Adobe they informed me that because I did not subscribe to AS I lost all my credits.

       

      I'm disappointed that Adobe would resort to this 'Negative Option' tactic.  This practice was the basis of a legal lawsuit in Canada against one of the largest telecommunications providers. 

       

      So basically since I do not have a subscription I lose all my credits > What if I do sign up then do I get my credits back?

       

      Complete rip off.

       

      I think I will also cancel my adobe CC subscription given this tactic.