3 Replies Latest reply on Jun 21, 2017 10:49 AM by jacksoncurious

    After Effects 2017.2 CTD

    jacksoncurious

      When I start up After Effects it crashes back to desktop. A pop up appears saying: "Adobe After Effects CC 2017.2 has stopped working."

       

      It allowed me to view "Problem Details."

       

      I ran Adobe Creative Cloud Cleaner Tool and it didn't solve the problem.

       

      Anyone knows what this means? Also how do I fix it?

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AfterFX.exe

        Application Version: 14.2.1.34

        Application Timestamp: 592e696f

        Fault Module Name: atio6axx.dll

        Fault Module Version: 6.14.10.9704

        Fault Module Timestamp: 4bc8330f

        Exception Code: c0000005

        Exception Offset: 0000000000d28ffb

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: 18a3

        Additional Information 2: 18a31d11cf869bf4466ebb7f91a8ea89

        Additional Information 3: 6735

        Additional Information 4: 67350f8dadbe12a2dd462dff4f025065

       

      Thanks