3 Replies Latest reply on Feb 6, 2018 7:05 AM by annv72466155

    Device Authorization

    garya77044957

      Hello all,

           Over the past while I have been dealing with some ever growing frustrations with Digital Editions. I try to copy a book onto my Kobo E-reader and once it is downloaded onto the reader I get a message saying the device isn't authorized. On the computer digital editions shows that both the computer and the Kobo are authorized. On the Kobo itself it also shows that it is authorized. I have contacted many sources of support and end up being told to "de-authorized and reauthorize" my account to fix the problem. For a couple of months that solved the problem and then it would happen again. I have continued to do that until it no longer solved the problem. Now I am having to completely uninstall my Digital Editions and re-install it for it to wok. Previously I was running 4.5.5 (latest version) until today when I I took another piece of advice and installed 3.0.

         Has anyone else had this problem and found a solution? This is becoming a very annoying process to constantly repeat.

        • 1. Re: Device Authorization
          annv72466155

          I was having the very same problem.  I was able to correct this error on my Kobo glo by downloading ADE 3.0 instead of the newer version 4.5. I also erased the authorization information on my computer(windows using registry editor key) and on the device and then installed 3.0 and authorized first the computer then the kobo device. My DRM book is now readable on my kobo.  However, I don't feel that confident about this being a permanent fix so I will update it I experience this issue again.

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          • 2. Re: Device Authorization
            françoisj67160831

            Malheureusement, malgré le respect scrupuleux de la procédure indiquée ici et l'aide d'un informaticien , il m'est toujours impossible d'autoriser mon Kobo pour lire un livre avec DRM.  Il semble bien que ADE soit le responsable de la situation mais ne cherche en rien à résoudre le problème. C'est une incitation très forte à contourner les DRM et pirater les livres numériques.

            • 3. Re: Device Authorization
              annv72466155 Level 1

              J'ai eu la meme probleme avec un autre Kobo aussi. Alors, c'est vrai que la probleme est probablement ADE.

               

               

               

               

               

              Device Authorization

              created by françoisj67160831 in Adobe Digital Editions - View the full discussionMalheureusement, malgré le respect scrupuleux de la procédure indiquée ici et l'aide d'un informaticien , il m'est toujours impossible d'autoriser mon Kobo pour lire un livre avec DRM.  Il semble bien que ADE soit le responsable de la situation mais ne cherche en rien à résoudre le problème. C'est une incitation très forte à contourner les DRM et pirater les livres numériques. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10156750#10156750 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10156750#10156750 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

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