1 Reply Latest reply on Jun 29, 2017 8:19 AM by Mark Lindberg

    ALC-PDG-016-004 Error while converting Microsoft Word file for PDF generation

    uabhiram Level 1

      All,

       

      This short-lived process has been working for years now and suddenly We are getting this exception . We are using Adobe LiveCycle ES3 and Microsoft word 2007. Please help.

       

      I am using a process called "create pdf" which creates a pdf from a word file. While doing so , I am getting the below exception.

       

      [6/21/17 9:32:37:269 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-

      Job ID for the submitted createPDF job =Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:32:39:534 EDT] 00000145 BMCCaller     A   ALC-PDG-001-024-File: Time Job Submitted: 6/21/17 9:32 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:32:39:534 EDT] 00000145 BMCCaller     A   ALC-PDG-001-017-File: Job Submitted by User: usersystemcontext

      [6/21/17 9:32:39:550 EDT] 00000145 BMCCaller     A   ALC-PDG-001-016-File: Job Type: Convert to PDF

      [6/21/17 9:32:39:612 EDT] 00000145 BMCCaller     A   ALC-PDG-001-022-File: Security Settings Used: No Security

      [6/21/17 9:32:39:612 EDT] 00000145 BMCCaller     A   ALC-PDG-001-023-File: FileType Settings Used: Standard

      [6/21/17 9:32:39:987 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

      [6/21/17 9:32:40:081 EDT] 00000145 ImpersonatedC W   ALC-BMC-001-028: Service PDFMakerSvc: Reducing maximum pool size from 20 to 3 to match number of impersonation credentials.

      [6/21/17 9:32:40:128 EDT] 00000145 BMCCaller     A   ALC-PDG-001-021-File: PDF Settings Used: D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\pdfg Standard(2) 7682959480813099376.joboptions

      [6/21/17 9:32:40:191 EDT] 00000145 ImpersonatedC A   Service PDFMakerSvc: Resource ProcessResource@8820882(name=pdfgen.exe,pid=0) acquired credential wassit1

      [6/21/17 9:32:40:191 EDT] 00000145 ProcessResour A   ALC-BMC-001-505: Service PDFMakerSvc: Starting native process with command line D:\Apps\IBM\WebSphere\AppServer\profiles\aSIT\installedApps\adobe\aSITServer01\ServicesNa tives2\bin\ProcessLauncher.exe wassit1 - "D:\\Apps\\IBM\\WebSphere\\AppServer\\profiles\\aSIT\\installedApps\\adobe\\aSITServer01\ \PDFMakerSvc\\bin\\dll\\pdfgen.exe" False -WinStaName WinSta0 -DeskName PDF-PDb17060002 -beginExecutable "C:\\Program Files (x86)\\Java\\jdk1.6.0_26\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerS vc/bin/adobe-appmon.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/ aSITServer01/PDFMakerSvc/bin/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/ installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-csa.jar;D:/Apps/IBM/WebSphere/AppSe rver/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-generatepdf-clie nt.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFM akerSvc/bin/adobe-pdfg-common-jaxb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/insta lledApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-common.jar;D:/Apps/IBM/WebSphere/Ap pServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-commonbm c.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMa kerSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/ installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-idl-bmc.jar;D:/Apps/IBM/WebSph ere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-utiliti es.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFM akerSvc/bin/comfyj-2.4.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/ado be/aSITServer01/PDFMakerSvc/bin/jaxb-api.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT /installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-impl.jar;D:/Apps/IBM/WebSphere/AppS erver/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-libs.jar;D:/Apps /IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jn iw2.9.5_pdfmapi1.0.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/a SITServer01/PDFMakerSvc/bin/jniw2.9.5_ppt2.6.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/ aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_word8.1.jar;D:/Apps/IBM/We bSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniwrap-3 .6.1.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PD FMakerSvc/bin/namespace.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/ad obe/aSITServer01/PDFMakerSvc/bin/PDFMakerConverterServer.jar;D:/Apps/IBM/WebSphere/AppServ er/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/winpack-3.6.jar;D:/Apps/ IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/ja rs/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITSe rver01/ServicesNatives2/jars/jacorb/jacorb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aS IT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/avalon-framework-4.1.5.ja r;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesN atives2/jars/jacorb/concurrent-1.3.2.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/ins talledApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/logkit-1.2.jar;D:/Apps/IBM/WebS phere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacor b/antlr-2.7.2.jar" com.adobe.native2pdf.bmc.PDFMakerServer -IOR IOR:00bdbdbd0000002249444c3a636f6d2f61646f62652f736572766963652f4d616e616765723a312e3000b dbd00000001000000000000035c000102bd0000001d46535345434d51313156572e667373612e73746174652e6 96e2e757300bd23900000001f4c4d4249000000156c687c68001500050442522d3200080100000000000000bd0 0000009000000010000001400bdbdbd0501000100000000000101000000000049424d0a0000000800bd0001160 0000200000026000000020002bdbd49424d04000000050005020102bdbdbd0000001f0000000400bd000300000 0200000000400bd0001000000250000000400bd000300000021000002880001bdbd000000040002bdbd0000002 40000002000bd00260002bdbd000000010000000d31302e31392e3130342e343000bdd33400400000000000080 6062b1200021e02000000280401000806062b1200021e020000001864656661756c7457494d46696c654261736 5645265616c6d0000000000000001494210ce0000001d0000001964656661756c7457494d46696c65426173656 45265616c6d00bdbdbd00000000000000000042bdbd000000240000002000bd00660042bdbd000000010000000 d31302e31392e3130342e343000bdd335004000000000000806062b1200021e02000000280401000806062b120 0021e020000001864656661756c7457494d46696c6542617365645265616c6d0000000000000001494210ce000 0001d0000001964656661756c7457494d46696c6542617365645265616c6d00bdbdbd00000000000000000002b dbd000000240000002000bd00260002bdbd000000010000000d31302e31392e3130342e343000bdd3340040000 0000000080606678102010101000000280401000806066781020101010000001864656661756c7457494d46696 c6542617365645265616c6d0000000000000001494210ce0000001d0000001964656661756c7457494d46696c6 542617365645265616c6d00bdbdbd00000000000000000042bdbd000000240000002000bd00660042bdbd00000 0010000000d31302e31392e3130342e343000bdd33500400000000000080606678102010101000000280401000 806066781020101010000001864656661756c7457494d46696c6542617365645265616c6d00000000000000014 94210ce0000001d0000001964656661756c7457494d46696c6542617365645265616c6d00bdbdbd00000000000 00000000000140000000800bd007e0001d335   -AppServer websphere

      [6/21/17 9:32:44:597 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc

      [6/21/17 9:32:46:972 EDT] 00000144 WordToPDFConv W   ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:32:48:550 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

      [6/21/17 9:32:51:706 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

      [6/21/17 9:32:53:144 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

      [6/21/17 9:32:54:706 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc

      [6/21/17 9:32:55:706 EDT] 00000144 WordToPDFConv W   ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:32:57:097 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

      [6/21/17 9:33:00:050 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

      [6/21/17 9:33:01:332 EDT] 00000145 BMCCaller     A   ALC-PDG-001-028-File: Job Completion Status: Failed

      [6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-025-File: Time Job Completed: 6/21/17 9:33 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-030-File: Waiting time in queue: 0 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-026-File: Time of Job Execution: 22,157 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

      [6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm E   ALC-PDG-001-000-ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

      [6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Conversion failed : ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

      [6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Trying to find a fallback route if available

      [6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Couldn't obtain fallback filetype setting. Cannot try fallback route

      [6/21/17 9:33:01:800 EDT] 00000145 AWS           E   An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation. while invoking service GeneratePDFService and operation CreatePDF2 and no fault routes were found to be configured.