15 Replies Latest reply on Jul 7, 2017 10:43 AM by craigw20689596

    Software Issues & glitches

    craigw20689596

      Hello,

       

      I am having major issues Lightroom.

       

      The software crashes at times and the image turns blue with an 'X' overtop. I have to shut down the program and restart the computer. This happens about once a week. Here is an example of what is happening Lightroom 6 is displaying a blue screen with a white X through it in the Develop module for all my photos

      I do not know how to fix this. 

       

      Another issue is the brushes are always glitching. When I click a custom brush I made it then switches to another. This happens EVERY TIME. This slows down my entire process. Overtime I click on the brush I want it immediately clicks to another. I am not sure if the program is trying to suggest the best brush or its glitch. I wish this could be fixed with an update.

       

      Please let me know what can be done.

       

      Thank you,

      Jenna Winegar

        • 1. Re: Software Issues & glitches
          Per Berntsen Adobe Community Professional

          Did you try to disable the GPU?

          Preferences > Performance > Uncheck Use Graphics Processor.

          • 2. Re: Software Issues & glitches
            craigw20689596 Level 1

            No. What would that do exactly?

            • 3. Re: Software Issues & glitches
              Per Berntsen Adobe Community Professional

              It stops Lightroom using the graphics processing unit in your video card, and it will most likely cure the problem with the blue image with an X. You can try updating your graphics driver and see if that allows you to use the GPU.

              If not, it's no big deal, you will only get improved performance if you have a 4 or 5k monitor.

              See also GPU notes for Lightroom CC (2015)

               

              When I click a custom brush I made it then switches to another.

              Do you mean the A and B brushes in the Adjustment brush panel?

              They work as expected for me, but there is a possibility that this can also be linked to the GPU.

              • 4. Re: Software Issues & glitches
                craigw20689596 Level 1

                I keep replying to this and it keeps getting deleted! Please confirm this reply stays.

                • 5. Re: Software Issues & glitches
                  craigw20689596 Level 1

                  This are the brushes I am talking about. An image is attached.

                   

                  how-to-create-and-import-custom-adjustment-brush-presets-for-lightroom.png

                  2nd disabling the GPU does not help. Its makes Lightroom even slower.  That cannot be the only solution.

                  • 6. Re: Software Issues & glitches
                    Per Berntsen Adobe Community Professional

                    I have never used this menu, but it seems that if you have made a custom brush, you will have to save it as a preset, and it looks like you haven't saved any presets.

                    Adjust the sliders the way you want them, and then choose Save current settings as new preset.

                     

                    disabling the GPU does not help. Its makes Lightroom even slower. 

                    Does it stop the crashing and the image displaying blue with an X?

                    Are you on Mac or Windows?

                    • 7. Re: Software Issues & glitches
                      craigw20689596 Level 1

                      I couldn't handle how slow Lightroom was running with the GPU disabled so I couldn't complete a full day without it. The blue square did not appear but that error is completely random. I could not predict when it may happen next. Today is appeared twice within one hour, it has never done that before. I need the GPU turned on.

                       

                      I am surprised to hear you never use the custom brush menu. they are extremely useful when you are editing the same type of photos each day. I have over 13 custom brushes which are saved within Lightroom.

                       

                      * I am using a brand new Mac

                      • 8. Re: Software Issues & glitches
                        Per Berntsen Adobe Community Professional

                        Updating the graphics driver might fix the crashing/blue image.

                        On Windows this is easily done, but since you're on a Mac, I believe that driver updates are only done through OS updates.

                        Maybe another Mac user can say something more about this.

                        See this page for more info on the GPU: Adobe Lightroom GPU Troubleshooting and FAQ

                         

                        I have over 13 custom brushes which are saved within Lightroom.

                        Maybe I'm missing something, but the screenshot of your brush menu looks exactly like mine, with no custom brushes (presets).

                        • 9. Re: Software Issues & glitches
                          craigw20689596 Level 1

                          This Mac and all of its hardware is about 90 days old. I am not an expert on a Mac but I don't think I should be having any issues on a new computer.

                           

                          I know the photo of the brushes is just something I grabbed off of Google images. The image is not the point. I wanted to show you the area where I choose a brush and every single time it jumps to another.

                          • 10. Re: Software Issues & glitches
                            craigw20689596 Level 1

                            I have been talking to you in this forum for over two weeks and my issues are still not resolved. Is there someone I could talk to on the phone at Adobe? I assume others have these issues, will they ever be corrected in an update? This issues affect the speed of my workflow each day.

                            • 11. Re: Software Issues & glitches
                              Per Berntsen Adobe Community Professional

                              Sorry that i haven't replied earlier, but I was hoping that a Mac user might reply, and give you some advice. but that hasn't happened.

                              As for your GPU problem, I have no idea how often the Mac OS is updated, but that is apparently the only way to update the graphics driver. And having a computer that is 90 days old doesn't guarantee that the graphics driver is up to date.

                              Posting your system info might provide a clue as to why the GPU has to be unchecked.

                              In Lightroom, go to Help > System Info, click the Copy button, then paste it into a post here.

                               

                              I have not been able to replicate your problem with the brush presets.

                              Resetting preferences might fix it, to do so, press Option+Shift immediately after clicking the shortcut to launch LR, then click Yes in the confirmation dialog.

                              If you cannot make this dialog appear, with Lightroom closed, use the Finder, and navigate to /Users/[username]/Library/Preferences/com.adobe.Lightroom6.plist

                              Delete the Lightroom6.plist file, then restart your computer, and launch Lightroom.

                               

                              Here's a link to chat with Adobe, as far as I know, there is no phone support.

                              Contact Customer Care

                              • 12. Re: Software Issues & glitches
                                craigw20689596 Level 1

                                Let me know if there is any information missing from System Info. I guess I could reset all my brushes but that would delete all custom brushes I would have to re-save them all.

                                 

                                Screen Shot 2017-07-06 at 11.28.22 AM.png

                                • 13. Re: Software Issues & glitches
                                  Per Berntsen Adobe Community Professional

                                  For all I know, the screenshot you posted may contain sufficient information (I am no expert on hardware), but it would be best if you pasted the entire contents of the System info dialog here.

                                  But I can see that you need to work with the GPU enabled, your monitor is almost 6000 pixels across.

                                   

                                  I guess I could reset all my brushes but that would delete all custom brushes I would have to re-save them all.

                                  Resetting preferences will not delete your custom brushes, if that's what you mean.

                                  • 14. Re: Software Issues & glitches
                                    Jao vdL Adobe Community Professional & MVP

                                    There are two issues here. You have some sort of graphics card related issue once every week or so where you see a blue X. My guess would be that this is a memory leak somewhere that overloads the system. This would not be strange with a system with such a gigantic (5K) monitor. Do you quit Lightroom once in a while or restart the machine? That might alleviate it. Lightroom regularly has some memory leak issues that lead to slow down behavior and even lock ups. They were really common at early versions of Lightroom 6/CC. You absolutely want to enable the graphic card acceleration on this machine btw. It will be pretty unusable without.

                                     

                                    The second issue of the brush selection flipping sounds like an interface bug I see sometimes with popup choices not holding the first time. I never use custom brushes so I have never tried it on a custom brush selection but I do see it on the profile popup for example.

                                    • 15. Re: Software Issues & glitches
                                      craigw20689596 Level 1

                                      I do restart when I have this issue but it always comes back.