AME crashing while encoding for vimo

[Rchjr]

AME is crashing while I am encoding a aerial 4k video to be published on vimo. I have tried numerous times getting a 2 minute with a music audio sound track with it to get encoded for vimo. It does not always crash at the same spot. I have AME 2017.1.2 with the following computer specs:

AMD Ryzen chip

64 gb Ram

Windows 7 64 bit

Nvidia 1080 graphics card

1TB samsung ssd

If anyone can shed some light on this I would appreciate it.

Thanks in advance

Rchjr

[kulpreet singh]

Hi Rchjr,

I am sorry that you are not able to export from AME.

AME is crashing while I am encoding a aerial 4k video to be published on vimo.

Do you see any error or warning message?

I have tried numerous times getting a 2 minute with a music audio sound track with it to get encoded for vimo.

Did you try exporting with different export settings?

• Which version of display/video driver is installed on your machine? NVIDIA DRIVERS GeForce Game Ready Driver WHQL
• Try exporting your clip to a different location.
• Check if switching to Software Only mode makes any difference.

Let me know if that helps for you.

Thanks,

Kulpreet Singh

[Rchjr]

Kulpreet,

When I said I was encoding for vimo - I did not mean that I was trying to have AME upload to vimo after encoding.

I did not have the latest graphics card driver, I updated and it encoded correctly the very first time I used it. I then tried to encode some more things and it keeps crashing. When it crash's it does it 1 of 2 ways. Sometimes I get a error message from AME saying " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available " It never gives me a message saying what the problem might be. The other time it crashes - the screen goes completely black and I have to re boot.

I did change the Mercury playback to software and it still crashed.

I have the latest versions of Premier Pro and AME.

This is very frustrating.

Rchjr

[Rchjr]

Anybody! I need to get this resolved.

Adobe support........got any ideas?

[Rchjr]

I tried uninstalling and then reinstalling and the same results.

Any HELP would be appreciated.

Rchjr

[Rchjr]

Can some one from Adobe please help me with this.

[Rchjr]

Can someone with adobe please direct me to someone that will help me solve this. What do I have to do to get someone to help me with this. I have had one response from Kulpreet, where did you go? If you cant help then put me in touch with someone who will.

THIS IS RIDICULOUS

Rchjr

[kulpreet singh]

Hi Rchjr,

I am sorry about this delay. I would suggest you to get in touch with our Support team.

Our support agents will try to troubleshoot this issue remotely, please initiate a chat session with them.

Here are details on how to contact them: Contact Customer Care

Thanks,

Kulpreet Singh