2 Replies Latest reply on Jun 22, 2017 1:30 PM by sanyamt

    Indesign crash

    nathalies49171329

      While working on indesign I have had this message. From now on i can not open indesign.
      The crashfile looks like this:

       

      Process:               Adobe InDesign CC 2017 [2233]

      Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

      Identifier:            com.adobe.InDesign

      Version:               12.0.0.81 (12000)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CC 2017 [2233]

      User ID:               501

       

       

      Date/Time:             2017-06-22 14:30:30.510 +0200

      OS Version:            Mac OS X 10.12.5 (16F73)

      Report Version:        12

      Anonymous UUID:        36B335D3-9C20-2749-CC34-E6270408AEB9

       

       

      Sleep/Wake UUID:       79B3A038-219C-4460-B98E-D7218A6726EB

       

       

      Time Awake Since Boot: 6700 seconds

      Time Since Wake:       3200 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

       

      VM Regions Near 0:

      -->

        • 1. Re: Indesign crash
          srishtib8795206 Adobe Employee

          Hi nathalies,

           

          Please try these steps and share results

           

          1) Check for updates

          Close all Adobe applications

          Open Creative Cloud Desktop App and check for updates,  update InDesign if there is a update available

           

           

          2) Reset preferences 

          Close all Adobe applications

          Go to location ~/Library/Preferences and ~/Library/Cache  and delete InDesign folders (Adobe InDesign and com.adobe.indesign)

          Relaunch application from Creative Cloud Desktop App

           

          3) If it still does not work boot system to safe boot with same account and check how it works, if it works fine close all third party running services. For details click here Use safe mode to isolate issues with your Mac - Apple Support

           

          4) If still does not work uninstall InDesign by Creative Cloud Desktop App,

          Remove Adobe InDesign folder from Application folder , ~/Library/Preferences and ~/Library/Cache

          then reinstall application from Creative Cloud Desktop App

           

          Regards

          Srishti

           

          2 people found this helpful
          • 2. Re: Indesign crash
            sanyamt Adobe Employee

            Hi,

            What were you doing when InDesign crashed?

             

            Regards

            Sanyam Talwar