1 person found this helpful
We are sorry about the files and apologize for the inconvenience caused.
I assume if you have already called Adobe support team they might have done all the required troubleshooting.
This seems to be a file specific issue but we can still try files with different versions.
Would you mind sharing your files ?
It would be no problem for me to share the files with a member of the Adobe staff.
How should we proceed further?
2 people found this helpful
There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to firstname.lastname@example.org and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.