3 Replies Latest reply on Jun 22, 2017 1:29 PM by sanyamt

    2 damaged files after OS crash

    DErVM

      Hello,

       

      I can't open 2 different files (indesign / photoshop / latest versions, up to date), after I experienced a OS crash on my MacBook Pro (latest El Capitan) while saving. I had to hard-reset the MacBook.

       

      Both files seems damaged. I had a call with the Adobe Support 5 minutes ago and nobody could help me. Now I am here to ask for help. This project is very very important & urgent for me. :-(

       

      Where do I go from here?

        • 1. Re: 2 damaged files after OS crash
          srishtib8795206 Adobe Employee

          Hi DErVM,

           

          We are sorry about the files and apologize for the inconvenience caused.

           

          I assume if you have already called Adobe support team they might have done all the required troubleshooting.

          This seems to be a file specific issue but we can still try files with different versions.

          Would you mind sharing your files ?

           

          Regards

          Srishti

          1 person found this helpful
          • 2. Re: 2 damaged files after OS crash
            DErVM Level 1

            It would be no problem for me to share the files with a member of the Adobe staff.

             

            How should we proceed further?

             

            Best regards
            Michael

            • 3. Re: 2 damaged files after OS crash
              sanyamt Adobe Employee

              Hi,

              There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

              If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

               

              Regards,

              Sanyam Talwar

              2 people found this helpful