how do i transfer licence for Adobe Export PDF to my new pc?

[davidr9506218]

I bought Adobe Export PDF recently and although its only £20 or so I want to transfer to the new pc I just bought. how do I do that?

[John T Smith]

You do not transfer Adobe programs, you do a fresh install, exactly the same way you did the first time

[davidr9506218]

thanks. im trying to do that and although adobe site says I subscribe yearly for that product nowhere can I see where to download it. Everytime I go to the download one of the apps section and click on it it asks for payment again.

[John T Smith]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[davidr9506218]

Thanks John you’re a hero.

Cloud subscription? No, just Adobe. See screenshot

Then when I click on plans and products I get

No registered products. But click on the icon and get

Click on adobe desktop applications and get the sales screen

And so it goes on. Shall I just call them?

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David Rice

Director

5D Consultants

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