8 Replies Latest reply on Jun 24, 2017 8:58 PM by harwalan

    Lightroom 5 on new computer

    harwalan

      I have Lightroom 2 and the upgrade to Lightroom 5. 

       

      I installed both and was greeted by a message stating my copy was out of date and a link to an update was provided.  I clicked the link to find it is no longer active.  (Why is Adobe providing the notice for an update when the link is dead?)

       

      I found another place on Adobe's site where I could download Lightroom 5, hoping that it was the latest version and it would pick up my license, I installed it.  That didn't work.  So I tried installed my version from CD and that didn't work.  Then I tried removing all Adobe Lightroom files and starting fresh, but that didn't work.

       

       

      Now, I have the version from the website installed and am getting this error:

       

       

      Adobe Application Manager, required to start your trial, is missing or damaged.

       

      Please download a new copy of Adobe Application Manager from

      http://www.adobe.com/go/applicationmanager.

       

      Is there something I can do to get this working?

       

      I'm using a Mac.

        • 1. Re: Lightroom 5 on new computer
          wobertc Adobe Community Professional

          I suggest-

          1. Backup your catalog by copying it to another hard-drive. (Do not delete the Catalog)

          2. Un-install all Lightroom programs.  (In a Mac I think you just drag from Applications to Trash)

          3. Download Lightroom v5.7.1 from here-

          Download Photoshop Lightroom

          4. You need to expand the line -"Adobe Photoshop Lightroom 5 "  under the section "Download Adobe Photoshop Lightroom"

          5. Click on the Mac OS X  Download  (530 MB) link.

          ScreenShot039.jpg

          6. Install v5.7.1

          7. You will need BOTH Serial Numbers for Lightroom-2 and Lightroom-5.  The first time you run LR5.7.1 it will ask for the LR2 number first then the LR5 'upgrade' number. (Be sure to carefully store BOTH Serial numbers for future reference!)

           

          This should get you going, just open your catalog file. If Lightroom does not find it and wants to start a new catalog- close Lightroom, find your Catalog in Finder and Double-click it to open.

          • 2. Re: Lightroom 5 on new computer
            harwalan Level 1

            Thanks for the response.  Your steps are precisely what I had done before.  I performed them again for good measure, and the results are the same.  I'm still receiving this message:

             

             

            Adobe Application Manager, required to start your trial, is missing or damaged.

             

            Please download a new copy of Adobe Application Manager from

            http://www.adobe.com/go/applicationmanager.

            • 3. Re: Lightroom 5 on new computer
              wobertc Adobe Community Professional

              It maybe worth trying the Adobe Creative Cloud Cleaning Tool, and re-installing.

              Use the Creative Cloud Cleaner Tool to solve installation problems

              I know it says for CC apps and installs, but if I remember correctly it also cleans up everything Adobe on your computer. I can remember using it when I had troubles transferring from Lr5 to Lr-CC

              • 4. Re: Lightroom 5 on new computer
                harwalan Level 1

                Thanks for the additional tip.

                 

                I gave it a whirl and it suggested that I clean my host file.  It attempted and it corrected 0 entries.  I took a peek at the hostfile and it looks very pristine.

                 

                ##

                # Host Database

                #

                # localhost is used to configure the loopback interface

                # when the system is booting.  Do not change this entry.

                ##

                127.0.0.1 localhost

                255.255.255.255 broadcasthost

                ::1            localhost

                 

                 

                Any other thoughts?  Surely someone from Adobe knows how to solve this?

                • 5. Re: Lightroom 5 on new computer
                  Conrad C Adobe Community Professional & MVP

                  Just a side note. If you just bought a current Mac model, then it probably runs macOS 10.12 Sierra and can't run any earlier system. When you get your Lightroom 5 installation figured out, be aware that there are a number of problems with Lightroom 5 on Sierra (See: Lightroom and Sierra | macOS 10.12). You might be OK if none of the issues in the linked Adobe tech note affect Lightroom 5 on your new Mac, but if you run into any of those problems, you'll want to plan to upgrade to the current version of Lightroom when you're able to.

                  • 6. Re: Lightroom 5 on new computer
                    harwalan Level 1

                    I installed a copy of Adobe Application Manager that i found here: Adobe - Adobe Application Manager : For Macintosh

                     

                    That got me past my error, but then it asked me to sign in (which it didn't do previously).  After that, I clicked the option to license the application, but it didn't recognize either of my license keys (from Lightroom 2 and the upgrade to Lightroom 5).

                     

                    Now I am able to run Lightroom 5.7.1, but it is only the trial version.  Does anyone know how to get my license key in?  (is this a new issue?)

                    • 7. Re: Lightroom 5 on new computer
                      wobertc Adobe Community Professional

                      Hi again. We are just other Lr users on this forum that is not always seen by Adobe staff, and I hope I am not giving you wrong advice (as a Windows person) and if the problem persists you will need to contact Adobe Support.

                      THBOMK  the Adobe Application Manager is for people who have a Creative Cloud subscription. I do not see any need for you to have it as you are trying to install and run the 'Stand-alone' version of LR 5.7.1

                      Troubleshoot Adobe Application Manager download and installation issues

                      The AAM would be running your LR as the Creative Cloud version, hence the "Trial version" as you are not a subscriber.

                      My thought would be to Sign-out of the Trial, un-install the AAM, restart Lightroom, and hopefully you get the 'Stand-alone' activation that requires the Serial keys.

                      Your situation now is very similar to the info at his link- (You are trying to convert a Lightroom CC trial to Lightroom 5)

                      How to convert a Lightroom CC trial to Lightroom 6

                      • 8. Re: Lightroom 5 on new computer
                        harwalan Level 1

                        wobertc: Thanks for the help. It seems I have finally sorted it out.  Here are the steps that I think worked:

                         

                        • Install latest version of Adobe Application Manager
                        • Remove Adobe Application Manager
                        • Remove Adobe Lightroom (5.7.1 from web)
                        • Install Adobe Lightrooom 5 from disc
                        • License Adobe Lighroom 5
                        • Install Adobe Lighroom 5.7.1 from web