4 Replies Latest reply on Jun 22, 2017 1:32 PM by angelam84661564

InDesign Doc Images Distorted in Exported PDF

angelam84661564 Jun 22, 2017 12:54 PM

Hello,

I have a couple of brochures that I created in InDesign CC and exported to PDF approximately 6 months ago. All seemed normal with the PDFs at that time, however, when I recently opened the PDFs, the images were distorted in the Main PDF view, but not in the thumbnail view (please see screen shot). I have this issue with only some PDFs exported from InDesign around that time and not others. I delivered these PDFs to a client, so I especially hope to understand this issue and attempt to avoid it in the future. Any solutions would be appreciated. Thanks in advance.

1. Re: InDesign Doc Images Distorted in Exported PDF

Dov Isaacs Jun 22, 2017 1:09 PM (in response to angelam84661564)

It would be helpful if you posted the PDF such that we can determine what is actually going on.

- Dov
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2. Re: InDesign Doc Images Distorted in Exported PDF

angelam84661564 Jun 22, 2017 1:20 PM (in response to Dov Isaacs)

Thank you Dov. Sorry, how do I post the PDF? Here is a link to another PDF that is having a similar issue.... When I view this PDF in the browser, the image is washed out. When I save this PDF to my desktop, the thumbnail image on the unopened file is colored correctly, but the full sized image upon opening the file is not. FYI only, my machine is a Macbook Pro.
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3. Re: InDesign Doc Images Distorted in Exported PDF

BobLevine Jun 22, 2017 1:23 PM (in response to angelam84661564)

Looks like you're viewing them in Apple Preview. If so, stop doing that and use only Acrobat or Acrobat Reader.

This also means, stop using browsers.
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4. Re: InDesign Doc Images Distorted in Exported PDF

angelam84661564 Jun 22, 2017 1:32 PM (in response to BobLevine)

Bob, thank you. You are correct. I was viewing the PDFs in Apple Preview and not Acrobat and did not realize it. I have been having issues with Acrobat DC not opening properly, even after uninstalling and reinstalling. Usually Acrobat Reader still would work for me, but now it is also unresponsive. I'll trouble shoot that separately and hopefully that will fix this issue. Thanks again.
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