0 Replies Latest reply on Jun 22, 2017 4:48 PM by backend

    Unable to install Adobe Experience Design

    backend

      I'm trying to install Adobe Experience Design with no luck.

       

      I had installed it about 3-4 months ago... and it worked.

       

      Recently (I think it was after the latest windows update) i tried to open a colleague file and it says (This file was saved in a recent version of Adobe Experience Design, please update)
      Then I opened Adobe Creative Cloud manager and pressed "update"

       

       

      When the process got to 88%, it failed with a message "

      error1.PNG

       

      I tried uninstall Creative Cloud Manager and Experience Design again, running Creative Cloud Cleaner Tool and reinstalling the program again with no luck... same error.

       

      Any help would be apreciated.

      Thank you.

       

      UPDATE: The error is displayed 18 times in a row, then it reaches 98% and shows the same error again. then it fails.