1 Reply Latest reply on Jun 26, 2017 10:11 AM by m_vargas

    Application Initialization Error running Flash Installer!

    docrobert

      Chris,

       

      I have both Google and IE 11 on my Lenovo Thinkpad Edge laptop. I am running 64-bit Windows 7.

       

      I have uninstalled Flash Player. I have cleaned out the registry. I have deleted all traces of Flash Player. I have done everything I can find in these forums. I can download the flash installer. It goes into my downloads directory. I have checked all file permissions and have run it as the administrator. I have even re-located the flash installer into a different directory before running it. I turn off my virus software. And then I run the installer. It invokes the Windows installer (I assume that is normal). Immediately after it looks like it is going to run, I get an Adobe box that says "Application Initialization Error" with a button that says "Finish". When I click the finish button, the Adobe box closes, and it actually goes in an DELETES the Adobe installer program from wherever I have it located. Again, I have run the uninstaller several times, and cleaned everything out (including the registry). I have downloaded the installer in both Chrome and IE, with the exact same results. When I query Chrome, it does say that I have the latest version, and when I try to use the update button, it does nothing. Will you provide some guidance for this please?

        • 1. Re: Application Initialization Error running Flash Installer!
          m_vargas Adobe Employee

          Hi docrobert

           

          In order to troubleshoot the 'Application Initialization Error' we'll need to obtain the online/shim installer log files from you.  The online installer log files, Adobe_ADM.log and Adobe_GDE.log are saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs. Please upload both files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

           

          When I click the finish button, the Adobe box closes, and it actually goes in an DELETES the Adobe installer program from wherever I have it located.

          This (file deleting itself after execution) is expected behaviour for the online/shim installer.

           

          --

          Maria