Hi all, I am getting g rather frustrated with After Effects on my 2016 Mac Book Pro 2.9Ghz 16GB RAM. It keeps crashing on start up, I have contacted Adobe support twice and they threw away my presences which seems to solve the problem until I try working again. At the moment I get a message saying After Effects warning: Unkown Exception as soon as I try to open the effects and presets window (Not helpful, since it is probably the window I use most). If I choose effects through the menu dropdown I don't seem to get the message. The real bummer is that as soon as I press OK on the message it immediately reappears, so my only choice is to force quit After Effects... I have not been able to use After Effects for over a month on my laptop, which is a real problem. Can anybody help?
Nobody can tell you much without exact technical details like version of AE, presets and effects involved, crash logs and so on. This could be a single preset referencing a missing effect, an incompatible plug-in or even an oddly named preset preventing the list from being gnerated and rendered. Im possible to tell with so little real info.
Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.