38 Replies Latest reply on Jul 10, 2017 9:27 PM by cuzimeasy

    Plan mode pages are grey & can't open & can't delete

    cuzimeasy Level 1

      Not sure what i did but I have a problem in the plan mode. Several of the pages are greyed out, including the master page. I can't double click to open them. Greyed out or not. I can't delete them either from the X icon or right clicking them.

       

      Thoughts?

      Screen Shot 2017-06-24 at 3.38.03 PM.png

        • 1. Re: Plan mode pages are grey & can't open & can't delete
          cuzimeasy Level 1

          I ended up having to force quit and then I was able to re-open, then I deleted everything but the Home and Master. What may have happened was I duplicated the Home page so I had the elements I wanted on the new page. Probably not the wisest thing I could have done.

          • 2. Re: Plan mode pages are grey & can't open & can't delete
            cuzimeasy Level 1

            Nope, That wasn't it. It's doing the same thing again.

            I can't open anything from the Plan page, delete etc.

            The contents of the Story page do not show up on the Plan page preview.

            I can't quit

            I can go into the tab and open the page from there, work on it etc. but the plan mode is locked up.

             

            Thoughts?

            • 3. Re: Plan mode pages are grey & can't open & can't delete
              Ussnorway Adobe Community Professional

              looks like Muse can't load the master page... is there some 3rd party code in it or a file link to a drop box perhaps?

              • 4. Re: Plan mode pages are grey & can't open & can't delete
                cuzimeasy Level 1

                No, I have been trying to make this as vanilla as possible so I can avoid problems. I guess the most exotic thing is the stock youtube widget on one of the pages.

                 

                Muse must be an incredibly complicated app for the Adobe Development team to work on.

                Being a non-coder, I look at the framework and it seems so simple. "I want this to be here and that to go there and when I do this - that should happen"    No! is the answer I keep getting back.

                • 5. Re: Plan mode pages are grey & can't open & can't delete
                  Ussnorway Adobe Community Professional

                  antivirus, lack of ram (are you running facebook | skype in the background)... all I have to go on so far is one image and that says muse can't load the page.

                   

                  if you share the .muse file then we can have a look at it for you... it could be a corrupt file

                  • 6. Re: Plan mode pages are grey & can't open & can't delete
                    cuzimeasy Level 1

                    So weird! I went to this forum to check on any helpful advice and there was a:

                     

                    System Error

                    We're sorry but a serious error has occurred in the system.

                     

                    Message in the chrome browser when I went to it...ok the forum is down.

                    Check again this morning...same same.

                     

                    Pull up firefox...loads fine. Strange.

                     

                    Anyway, Is there a way to "fix" the corrupt muse file? Or do I need to rebuild the whole thing again?

                    • 7. Re: Plan mode pages are grey & can't open & can't delete
                      fotoroeder Adobe Community Professional

                      You are not the only one who has faced the System Error.

                      What do you answer to Ussnorway  ´s advice?

                      • 8. Re: Plan mode pages are grey & can't open & can't delete
                        cuzimeasy Level 1

                        No, I have nothing running in the background, all the RAM is up and functioning (16gb). No new plugins, no anti Virus software running...I mean...LOTS...LOTS of anti-Virus software...and a crack team of specialists monitoring my system 24-7 for even the slightest intrusion into my...well...my boring life.

                         

                        I am simultaneously filming, editing, recording the video for the website and building the website...and trying to figure out the oddities of Muse...Good times!

                         

                        Did I mention I have a meeting in the morning to show the hopefully completed project?

                        • 9. Re: Plan mode pages are grey & can't open & can't delete
                          fotoroeder Adobe Community Professional

                          Bad times to put pressure on us, sorry. Sunday

                          In my case, rarely, when I face greyed pages, it takes some time, and it works.

                          Could you provide the .muse via dropbox or CC or similar file sharing?

                          Just take the whole .muse.

                          We could try to open and look if we face the same error/issue.

                          How "big" is your .muse. Just to prepare our HD´s

                          • 10. Re: Plan mode pages are grey & can't open & can't delete
                            cuzimeasy Level 1

                            Ha! No pressure on you guy's...not your problem. I am always just amazed there are people out there willing to help. I'm away from my workstation so I can't get access to the .muse file. I'll fire one when I get back home from this long pointless meeting.

                            • 11. Re: Plan mode pages are grey & can't open & can't delete
                              fotoroeder Adobe Community Professional

                              Pointless meetings? Necessary as toothache .

                              Take care of time zones – we are waiting …

                              • 12. Re: Plan mode pages are grey & can't open & can't delete
                                cuzimeasy Level 1

                                the file:

                                Adobe Creative Cloud

                                 

                                So I have been going into a page doing "things" save as I go...open another page...do more things....go into the plan page and it is all hung up.

                                 

                                Play around, let me know what you think I did wrong...well...wrong in terms of the structure or files. Everything else is about interpretation of aesthetics.

                                 

                                Thanks.

                                • 13. Re: Plan mode pages are grey & can't open & can't delete
                                  fotoroeder Adobe Community Professional

                                  I can work on all pages.

                                  Bildschirmfoto 2017-06-26 um 00.49.17.png

                                   

                                  I found some unhelpful elements outside your canvas – who taught you to put anchors outside the canvas?

                                  Bildschirmfoto 2017-06-26 um 00.49.40.png

                                   

                                  I have no idea how to prevent the submenu from appearing outside your canvas.

                                  Bildschirmfoto 2017-06-26 um 00.51.33.png

                                   

                                  Muse freezes with your file on my machine – Yosemite/latest Muse – I had to force quit Muse.

                                   

                                  I have no idea why your page "Off Grid" is the same than your master and why you put it in pages rather than in Master section?

                                   

                                  I deleted this page and I could save and quit muse without hazzle.

                                   

                                  Check this out and download directly from Browser: Home

                                   

                                  Best Regards,

                                  Uwe

                                  • 14. Re: Plan mode pages are grey & can't open & can't delete
                                    joseebelanger Level 1

                                    Are you using the vimeo widget by any chance?

                                    • 15. Re: Plan mode pages are grey & can't open & can't delete
                                      cuzimeasy Level 1

                                      Dani Beaumont!....she told me to do it that way...and I quote:

                                      "Because of the nature of the web, and the way that Muse builds it's page, you're going to want to put your anchors to the left of the active page. As we build out a responsive design, things will go better for us in this way."

                                      She then proceeds to place them out where you found mine.

                                       

                                      The sub menu seems to be indifferent to whether or not they extend past once I load it into the browser or even to Business catalyst.

                                       

                                      The off grid page has nothing on it at this stage...so thats why it is exactly the same as the masterpage.

                                       

                                      Thanks for the fresh set of eyes!

                                      • 16. Re: Plan mode pages are grey & can't open & can't delete
                                        cuzimeasy Level 1

                                        Hi Josee,

                                        I started out with it, but ditched it in favour of the youtube widget. I actually deleted that whole page and started fresh. Didn't seem to make a difference. I take it this has been an issue?

                                        • 17. Re: Plan mode pages are grey & can't open & can't delete
                                          fotoroeder Adobe Community Professional

                                          But could you work now with your existing file? Or does only my alternative run as expected?

                                          I just try to figure out by deleting and changing step by step what could cause the issue.

                                          And you could proceed to do so.

                                           

                                          Best Regards,

                                          Uwe

                                          • 18. Re: Plan mode pages are grey & can't open & can't delete
                                            cuzimeasy Level 1

                                            so, I went to the file (thanks for that) and shuffled things around on the page, but didn't delete anything. went back to plan mode. locked up. So I will go back and move em one at a time and see whats what.

                                             

                                            Cheers for your input!

                                            • 19. Re: Plan mode pages are grey & can't open & can't delete
                                              cuzimeasy Level 1

                                              So your file locks up, my file locks up. It's ok, I have enough to show in the morning. worst comes to worst I will use it as a mock-up and have someone code it by hand....sad, sad, sad.

                                              • 20. Re: Plan mode pages are grey & can't open & can't delete
                                                Ussnorway Adobe Community Professional

                                                fotoroeder  wrote

                                                 

                                                I have no idea why your page "Off Grid" is the same than your master and why you put it in pages rather than in Master section?

                                                 

                                                please open the master page, goto the black square and remove the AI file... replace with just a plan black fill and then tell me if the "off grid" page still locks up for you?

                                                 

                                                cuzimeasy I had a quick look at this site and to my eyes its VERY heavy... the story page is the worst and opening it will lock up most systems simply because it overloads what Muse can place in ram.

                                                 

                                                I will try to get it tonight but some points;

                                                • use web fonts
                                                • the form address will fail on most host servers because it doesn't match the domain... is may not be an issue on Adobe BC but if you host 3rd party put your email 2nd and test
                                                • the mater page black fill is too big as a ai file and doesn't add much to the design imo... its your site however
                                                • layers are your best bet here those heading menus overlap each other and putting some extra layers in will tidy it up a lot
                                                • 21. Re: Plan mode pages are grey & can't open & can't delete
                                                  cuzimeasy Level 1

                                                  Thanks Ussnorway,

                                                  I'll give that a go.

                                                   

                                                  When you say it is "heavy" Whats on the story page that makes it heavier than the home page?

                                                   

                                                  It's funny,  I was saying to my wife that Muse really is cool and I want it to work really badly, but it's almost as if they need to strip it down to what is known to work. Typekit doesn't work?. Cool, just don't make it available. Scroll effects creates chaos? Be done with it and get rid of it. I am this close to getting a WIX template!

                                                   

                                                  Thanks again everyone for lending me your expertise...and for being soft enough on me and not shaming me and my inept Muse knowledge.

                                                  • 22. Re: Plan mode pages are grey & can't open & can't delete
                                                    cuzimeasy Level 1

                                                    Sorry, you said: " use web fonts"

                                                     

                                                    Ubuntu is a webfont.

                                                    Did you mean "standard fonts" ie: Arial, times, geneva ...maybe even a little comic sans?

                                                    • 23. Re: Plan mode pages are grey & can't open & can't delete
                                                      cuzimeasy Level 1

                                                      So the black bar on the masterpage only comes in at  0.54 KB. Is it the file format that is the problem? It can't logically be the half a KB...could it?

                                                      • 24. Re: Plan mode pages are grey & can't open & can't delete
                                                        fotoroeder Adobe Community Professional

                                                        cuzimeasy  schrieb

                                                         

                                                        Sorry, you said: " use web fonts"

                                                         

                                                        Ubuntu is a webfont.

                                                        Did you mean "standard fonts" ie: Arial, times, geneva ...maybe even a little comic sans?

                                                        Ubuntu is a google font, isn`t it? You should set is as webfont in the font dropdown. If it is not there you could "import" it.

                                                        Scroll effects are only with fixed width breakpoints. Then they do not create chaos. Why does typekit do not work? There were some issues in the past few weeks bt I think they (Adobe) had a fix for it, hadn`t they?

                                                        Of course you are free to use Wix, but as far as I see, it is kind of stuck to templates with some replacement features, Muse is a freeform, almost WYSISWG editor and most stuff from Wix can be done in Muse as well. Wix, like many others mostly use simple menu

                                                        structure and little content so everything looks fine and smart, once you need more pages, more content, it could get heavy.

                                                        I understand your frustration, though, but to learn muse will take some time, ask the forum in early stages and it could help a a lot.

                                                        Once you accept some boundaries in muse (like no scroll effects in fluid width layouts) it works pretty good.

                                                        I won`t open your  file right now, I hadn`t gone that deep into your file I must admit like Ussnorway  did.

                                                        AI (black bar on master) has no advantage over a simple black filled rectangle.

                                                         

                                                        Best Regards,

                                                        Uwe

                                                        1 person found this helpful
                                                        • 25. Re: Plan mode pages are grey & can't open & can't delete
                                                          Ussnorway Adobe Community Professional

                                                          cuzimeasy  wrote

                                                           

                                                          Thanks Ussnorway,

                                                          I'll give that a go.

                                                           

                                                          When you say it is "heavy" Whats on the story page that makes it heavier than the home page?

                                                           

                                                          It's funny,  I was saying to my wife that Muse really is cool and I want it to work really badly, but it's almost as if they need to strip it down to what is known to work.

                                                          lots of little mistakes add up... Muse will let you do things you shouldn't do because you are the web designer and its up to you to know that pin = bad on any device starting with I and gradients are ignored by windows phones so if your site only needs to work on a desktop and menu bars that go nuts on ipads or gradients that become blank white boxes are ok (nothing to do with Muse)

                                                          cuzimeasy  wrote

                                                           

                                                          Thanks Ussnorway,

                                                          Typekit doesn't work?. Cool, just don't make it available.

                                                          ime menu bars that use those fonts are really asking for trouble... ubuntu light | normal are typekit fonts

                                                           

                                                          cuzimeasy  wrote

                                                           

                                                          Scroll effects creates chaos?

                                                          you clearly know how to use illustrator... bet that took time right and Muse | scroll effects are worth the effort too.

                                                           

                                                          cuzimeasy  wrote

                                                           

                                                          I am this close to getting a WIX template!

                                                          thats up to you

                                                           

                                                          cuzimeasy  wrote

                                                           

                                                          So the black bar on the masterpage only comes in at  0.54 KB. Is it the file format that is the problem? It can't logically be the half a KB...could it?

                                                          you may have noticed your computer slow down when making it... the file itself is small but the computer that tries to use it has to do the work figgering out how it gets rendored. small avi files work well for icons

                                                          2 people found this helpful
                                                          • 26. Re: Plan mode pages are grey & can't open & can't delete
                                                            Ussnorway Adobe Community Professional

                                                            fotoroeder  wrote

                                                             

                                                            I have no idea how to prevent the submenu from appearing outside your canvas.

                                                             

                                                            simply grab the edge and move it in on each breakpoint mate

                                                             

                                                            cuzimeasy try this page... the muse | library files are attached

                                                            Home

                                                            Screenshot (1115).png

                                                            1 person found this helpful
                                                            • 27. Re: Plan mode pages are grey & can't open & can't delete
                                                              cuzimeasy Level 1

                                                              Wow. I have no idea whats going on. I have been completely unable to get onto the forum all day regardless of the browser I use. Then all of a sudden I am back on. For now anyway. (if anybody knows what to do about the: "System Error: We're sorry but a serious error has occurred in the system."  message when trying to get access to the forum, please let me know. I tried checking the forum...but...haven't been able to get onto it until now and I don't want to move from this page in fear I won't get back on!

                                                               

                                                              Sorry about my frustration about my self inflicted muse problems. I have taken a screen shot of all your suggestions/points and they are noted. I know I have created a mess for myself. I started out all organized with layers and folders and as I had problems I would migrate to a new site and grab items from the last iteration slap em on the page and it compounded and compounded.

                                                               

                                                              NOTE TO ANYONE NEW TO MUSE WHO IS READING THIS: Be smarter than me!

                                                               

                                                              Good news though! I had my meeting and he really liked what he saw. So now I will start from scratch and make it smoother.

                                                               

                                                              Thanks everybody!

                                                              • 28. Re: Plan mode pages are grey & can't open & can't delete
                                                                cuzimeasy Level 1

                                                                Ussnorway.

                                                                Wow...thanks for your efforts on the .muse file! I'm speechless.

                                                                Thanks for everyones efforts actually...

                                                                • 29. Re: Plan mode pages are grey & can't open & can't delete
                                                                  ankushr40215001 Level 7

                                                                  Hello cuzimeasy,

                                                                   

                                                                  As per your issue description, I find this quite relative to a bug appeared in current update of Muse with Youtube and Vimeo widgets.

                                                                  Please confirm if you have placed a Youtube or Vimeo widget on your site and try removing it to see if the issue resolves.

                                                                   

                                                                  We have already raised a bug for this issue and looking for more use cases to prioritize the hotfix.

                                                                   

                                                                  I request all the other community members as well to update this thread with their respective observations with YouTube or Vimeo widgets.

                                                                   

                                                                  Your cooperation will be appreciated.

                                                                   

                                                                   

                                                                  Regards,

                                                                  Ankush

                                                                  • 30. Re: Plan mode pages are grey & can't open & can't delete
                                                                    cuzimeasy Level 1

                                                                    Hi Ankush,

                                                                    It is true...I placed both the youtube and vimeo widgets on at some point in the build. Settled on the youtube widget though.

                                                                    • 31. Re: Plan mode pages are grey & can't open & can't delete
                                                                      ankushr40215001 Level 7

                                                                      Thanks for the confirmation.

                                                                       

                                                                      At this moment we are suggesting a workaround either remove the affected widgets or not to double click the design pages in Plan mode (because nothing happens).

                                                                       

                                                                      You could keep working by using 'cmd-J' or 'ctrl-J' (go to go page) and I keep saving the project.

                                                                       

                                                                      Muse will not freeze as long as you don't use 'Quit'.

                                                                       

                                                                      We are working on to fix this issue on priority.

                                                                       

                                                                      Regards,

                                                                      Ankush

                                                                      1 person found this helpful
                                                                      • 32. Re: Plan mode pages are grey & can't open & can't delete
                                                                        cuzimeasy Level 1

                                                                        Yup...that sounds like what I was experiencing.

                                                                        (and I had a mess of a page to further complicate things)

                                                                        • 33. Re: Plan mode pages are grey & can't open & can't delete
                                                                          Ussnorway Adobe Community Professional

                                                                          ankushr40215001  wrote

                                                                           

                                                                          At this moment we are suggesting a workaround either remove the affected widgets or not to double click the design pages in Plan mode (because nothing happens).

                                                                           

                                                                          Regards,

                                                                          Ankush

                                                                          I'm aware of the rendor issue in youtube and vimeo widgets but didn't encounter it while working on his files.

                                                                           

                                                                          the double click workaround is news to me but all my systems are single click setups and ime a system restart is needed to clear the lock because even opening "windows task manager" and hitting "end task" for Muse doesn't free up the process... if anyone wants to post an example showing this 'double click' workaround that would be helpful?

                                                                          • 34. Re: Plan mode pages are grey & can't open & can't delete
                                                                            ankushr40215001 Level 7

                                                                            Hey, Ussnorway sorry if I was unclear.

                                                                             

                                                                            What I meant to say was, we need to avoid any double clicks on the pages in plan mode as it is when the blocker is activated.

                                                                            Instead for navigating to other pages we shall use Cmd-J / Ctrl - J which will at least won't freeze the application.

                                                                             

                                                                            Hope this helps.

                                                                             

                                                                            Regards,

                                                                            Ankush

                                                                            • 35. Re: Plan mode pages are grey & can't open & can't delete
                                                                              Ussnorway Adobe Community Professional

                                                                              perhaps I'm the one not being clear... I'll try to cover it without getting all cod[y]

                                                                               

                                                                              • ok step one = is the rendor that makes the problem i.e, anytime the widget moves to a new layer or gets a different file it will try to rendor and that is the base cause of all other porblems.

                                                                              Screenshot (1124).png

                                                                              once you have done this you are not going to clear the process (system restart needed) but you can avoid a muse lock by one of two work arounds.

                                                                              Screenshot (1122).png

                                                                              doing anything on the tab line will lock muse i.e, yellow = bad!

                                                                              goto the file menu and use 'save as' (not just save) to keep the changes then use 'close site' (from the file level options) to get back to the main ui... you could also just use 'close site' without saving the changes as long as you do it from the file level i.e, green = good

                                                                               

                                                                              • even now your system will still be waiting (forever) and you can't reopen that site

                                                                              Screenshot (1123).png

                                                                               

                                                                              some points; Muse asks the system rendor engine to make this and that caused issues with finding the cause because people can't just take a screenshot of the error. that is also why a simple task manager - end task doesn't cover you because opening Muse back up and redoing your work will keep adding rendor tasks to the system i.e, fans start to spin more and the system heats up | slows down... Windows users will eventually hit critical point and the system will force a shutdown to avoid damage.

                                                                               

                                                                              vid1 = the steps to make this bug

                                                                               

                                                                               

                                                                               

                                                                              vid2 = shows a part workaround

                                                                               

                                                                              1 person found this helpful
                                                                              • 36. Re: Plan mode pages are grey & can't open & can't delete
                                                                                Kratika Agarwal Adobe Employee

                                                                                Hi,

                                                                                 

                                                                                 

                                                                                Please take latest Muse from creative cloud 2017.0.4. It fixes the issue.

                                                                                Thanks

                                                                                • 37. Re: Plan mode pages are grey & can't open & can't delete
                                                                                  Ussnorway Adobe Community Professional

                                                                                  I assume you are telling