1 Reply Latest reply on Jun 24, 2017 9:52 PM by JJMack

    Photoshop CC 1917 Auto Recovery not doing anything


      I have been working on a file that is about 630MB in size for a few weeks.

      It is an important work, so I have been saving every few step as i work. But when my computer crashed, the file became corrupted and I can't open it any more.

      I have been using photoshop since version 2. It didn't behave like this before. Usually last saved file was not damaged by computer crash.

      I was hoping that I can open at least the recovered file. But Photoshop didn't ask anything about recovery after the crash. I checked the "AutoRecover" folder (C:\Users\MyUserName\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\AutoRecover) But it is empty.

      I lost a week of work from this.


      I have the "AutoRecover" folder open now. And I have been working for about hour. But nothing is in that folder. My preferences is set to "Automatically Save Recovery Information Every 5 minutes".


      Q1, Why Photoshop is not saving anything in the AutoRecovery folder?


      Q2, Why Photoshop damage the saved file when computer crashs?


      Is there anything I can do?


      Using PC with Windows 10, i7-6700k, GeForce GTX960, 16GB of Ram, Let Photoshop to use 9.5 GB of Ram





        • 1. Re: Photoshop CC 1917 Auto Recovery not doing anything
          JJMack Most Valuable Participant

          1917 did they have computers back than?  Photoshop did not Photoshop release 1 was 1990...


          The folder should normally be empty till you have an open document you had changes and the auto recover time has passed. If you save the changes no recovery file will be created and if the was one it will be deleted. Only dirty documents should have recovery psb files. So if you have been saving there will be no recovery file.


          There is a time period between auto save if Photoshop crashes  the last few steps to performed may not be in the recovery PSB...