Lightroom CC keeps freezing when using sorting filter

[nozevans]

Hi, I WAS using lightroom CC well without big issues until recent days.

The problem is when I press the color buttons or the 1~5 star icon to filter the photos in library,

Lightroom freezes and eventually shuts down with error.

This is happening 100% with even other photos as well.

I'm using Windows 10 and it's been working well since I didn't change any hardware.

If I'm working with just few photos it would be fine just not using the filtering method,

but since I'm choosing some photos from whole lots, it is essential to use.

Also I tried to update the Lightroom via Creative Cloud thing, but the issue remains.

Anyone have similar issue or have any ideas to solve, comments would be helpful. Thanks.

+ photos are taken from Nikon D700 in NEF formats with JPGs.

[johnrellis · Accepted solution]

Two first troubleshooting steps:

1. Do Help > System info and report the exact version of LR.

2. Reset LR's preferences: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/ . Sprinkling that magic fairy dust often fixes things when the user interface goes wonky.