1 Reply Latest reply on Jul 14, 2017 6:06 AM by Adorobat

    Highlights are not syncing to Document Cloud

    SamuelKempf Level 1

      I have a PDF file that I originally saved to the Document Cloud from Acrobat Reader DC on Windows 10. I have now accessed that PDF from my Android Tablet and highlighted several sections. I wish to see these highlights on my Windows PC but nothing I have tried will save those highlights to the Document Cloud. I know they're saved on the tablet, because even after rebooting the highlights are still there, but I can't find any way to sync the file to the server.

        • 1. Re: Highlights are not syncing to Document Cloud
          Adorobat Adobe Employee

          Hi SamuelKempf,

           

          Sorry for the delay in response.

           

          As per the issue description mentioned above, you have saved a pdf file to Document Cloud and when highlighting that pdf on Android tablet, highlights added to pdf file doesn't show up in Reader on Windows pc, is that correct?

           

          Check if there is an update available for Reader: launch Play Store>tap three horizontal lines in the left-hand corner>My apps & games>tap UPDATE next to Adobe Acrobat Reader.

           

          Let us know how it goes.

          Shivam