Serial number for the Acrobat Pro DC is invalid

[tamarab24378602]

Serial number for the purchased Acrobat Pro DC 2017 Student Edition is invalid

I have purchased Acrobat Pro DC 2017 Student Edition EN MAC via the website Nandusoftware.eu

My Case Number: 0222389765

I have received an email from Adobe with a serial number but when I start the installation and type in (or copy in) the serial number, I get an error saying it is invalid.

How do I solve this?

[MeenakshiNegi · Accepted solution]

Hi tamarab24378602,

I have checked the case number shared by you.

It seems that the issue is resolved now.

Could you please confirm if the issue is resolved or not.

Let us know if you need any help or have any questions.

Regards,

Meenakshi

[tamarab24378602]

Yes it is solved now.

It boiled down to downloading the 2015 edition instead of the 2017 (which was done by one of your operators whom I allowed taking over my computer remotely)

However not clear to me why the 2017 did not work as all my system requirements were satisfactory.