if the problem occurs with a new project, reset your preferences by removing
C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and
The saga continues...
I clicked the gear next to this in CC and chose Uninstall. After that, it is still there, but no gear icon:
Maybe this is what is considered Uninstalled? Let's find out... assuming it is uninstalled, I will click "Update" and...
CC freezes, becomes unresponsive so let's see what the hold up is by analyzing the wait chain...
I guess I will click "Restart Program" which causes the program to fully crash and its not alone:
So close 'em all and restart CC and re-install Animate CC 2017 or as CC puts it "Update"? (But I uninstalled it!)
Notice, "Remove Old Versions" is checked:
And re-installed! Let's fire it up and get to work, finally... ah look at that:
Same issue, what could possibly still be the problem here?
I'm open to wild guesses at this point.
kglad, thanks I will try that, but before I do, is that were my carefully crafted custom workspaces are located?
Will they disappear after I delete these directories?
1 person found this helpful
The fact that it said Update suggests it was still installed, and if there was something wrong already it might still be wrong after the update.
There is a cleaner tool that can clear out all files, to give you a fresh start. Read about it here:
Thanks for that info!
So Adobe has a whole separate tool devoted to uninstalling their products because the uninstall function of their own CC App cannot actually do what one expects when you click Uninstall? I have to wonder why they don't simply integrate the actual functionality of their specialized Uninstall program, directly into their CC App.
I tried another approach, using the Windows uninstaller to remove the program, which appeared to have worked as the program was no longer listed in the CC App... so I proceeded to install Animate CC 2017 from the Additional Apps section.
They still call it Flash... and note the "Available Versions", this is what I installed:
So, I will Update what I just installed and Launch... which yes, after wasting half of a day on not working, I am once again met with this warning on program startup:
I will try the secret Adobe cleaner tool program for what that is worth, go through the motions once again but I would comfortably place money on the eventual outcome, which will no doubt resemble this, exactly:
Thanks again, I appreciate everyone's help.
1 person found this helpful
First I remember seeing and using the cleaner tool was with a prerelease version. You can imagine that running betas all the time, which I usually do, can lead to some install issues, that the cleaner tool fixes. It wipes out more than you would normally want to wipe out when doing an update, preferences and things like that.
My hope is that even if Windows uninstaller missed that Publish directory, the cleaner tool will get it.
Well let's find out, I uninstalled Animate CC 2017, rebooted my machine because, hey what else do I have to do today anyway?
Then I ran the AdobeCreativeCloudCleanerTool.exe:
I went with the Delete All Adobe products, then I rebooted once again... and found that it still left shortcuts in the start menu:
So just for fun, because I'm having lots of fun, I ran AdobeCreativeCloudCleanerTool.exe once again to confirm that there would be no products listed as I had just deleted them all.
Look at that, still listed. I will now proceed to download the Adobe CC app and re-re-re-install their products.
I have a bad feeling about this...
The Start menu includes a list of recent apps, could that be what you see?
I haven't seen the cleaner tool on Windows. It's an ugly looking experience! Things are much nicer in the Mac version.
No, those are shortcuts to the programs left behind by the ACCCT, thanks for pointing it out, how did you hear about the tool?
Well it only took 6+ hours of fighting this Adobe product uphill, but I finally got Animate CC 2017 to successfully open without an error.
What a treat Adobe products are, I noticed no one from Adobe deigned to make any observations, helpful suggestions or defend their product in any way... I'm still waiting for the explanation of how this whole mess started in the first place and why?
Does anyone else dare confirm that double clicking Global Script was the origin of the very lengthy, baffling and infuriating ordeal I had to cope with instead of producing work today?
Perhaps an Adobe software engineer will eventually have something to say about this experience.
Thanks again for all your help, guys, we're really on our own with these products.