1 Reply Latest reply on Jun 26, 2017 7:51 AM by tmcgrath24

    InDesign files crash on launch

    tmcgrath24

      We have a HP Z220 CMT Workstation running Windows 7 Pro 64 bit.

       

      Whenever the user attempts to launch an InDesign file, it crashes immediately.

      If the user attempts to launch the file for a second time, it opens normally.

       

      Opening InDesign, then navigating to the file location to open it, does not have any issue;  the file opens normally.

       

      This is the application crash information:

      Problem Event Name:        BEX

        Application Name:        InDesign.exe

        Application Version:        8.0.2.413

        Application Timestamp:        51fb7197

      Fault Module Name:        StackHash_0a9e

        Fault Module Version:        0.0.0.0

        Fault Module Timestamp:        00000000

        Exception Offset:        03bb95b8

        Exception Code:        c0000005

        Exception Data:        00000008

        OS Version:        6.1.7601.2.1.0.256.48

        Locale ID:        1033

        Additional Information 1:        0a9e

        Additional Information 2:        0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:        0a9e

        Additional Information 4:        0a9e372d3b4ad19135b953a78882e789

       

       

      • I have read that the StackHash_0a9e, faulting module, can be caused by "Data Execution Prevention" and to correct this, you must enable "Turn on DEP for all programs and services except those I select". 
        • You then select the executable file that you are having issues with, but when I did this, I received a message stating "This program must run with data execution protection (DEP) enabled.  You cannot turn off DEP for this program."

       

      • The next troubleshooting step I attempted, was to launch msconfig.exe to launch a safe boot with all services disabled.  InDesign still crashed when opening files, even when it was in clean boot with services off.

       

      • I then reinstalled InDesign; it did not resolve/change the issue.

       

      Please help!

        • 1. Re: InDesign files crash on launch
          tmcgrath24 Level 1

          These are the results from the amt3.log file:

           

          2017-06-26 09:23:13 [8020]  AMT: START SESSION, library version 6.0.0.75,6.0

          2017-06-26 09:23:13 [8020]  AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

          2017-06-26 09:23:13 [8020]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE

          2017-06-26 09:23:13 [8020]  AMT: Virtualization Turned off

          2017-06-26 09:23:13 [8020]  PCDService: PCD Service in non-threaded mode

          2017-06-26 09:23:13 [8020]  performance: AMTPreObtainProductLicense took 7.938781 ms

          2017-06-26 09:23:13 [8020]  AMT: RW check key updated !

          2017-06-26 09:23:13 [8020]  AMT: App Product Locale [0] = en_US

          2017-06-26 09:23:13 [8020]  config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT\application.xml

          2017-06-26 09:23:13 [8020]  config: Found payload code {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}

          2017-06-26 09:23:13 [8020]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:13 [8020]  config: config: Host app was installed, using installed license configuration.

          2017-06-26 09:23:13 [8020]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS6-Win-GM{|}ALL] from cache : 769

          2017-06-26 09:23:13 [8020]  config: Setting current license to the driver at startup because no mapping was found.

          2017-06-26 09:23:13 [8020]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]

          2017-06-26 09:23:13 [8020]  config: payload code: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}

          2017-06-26 09:23:13 [8020]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:13 [8020]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM

          2017-06-26 09:23:13 [8020]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM

          2017-06-26 09:23:13 [8020]  config: current locale code: ALL

          2017-06-26 09:23:13 [8020]  config: Done loading configuration

          2017-06-26 09:23:13 [8020]  config: Setting insalled locales

          2017-06-26 09:23:13 [8020]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages

          2017-06-26 09:23:13 [8020]  AMT: Installed Locale  [0] = en_US

          2017-06-26 09:23:13 [8020]  AMT: Reordered Locale  [0] = en_US

          2017-06-26 09:23:13 [8020]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:13 [8020]  AMT: config: PayloadCode: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}

          2017-06-26 09:23:13 [8020]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:13 [8020]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Registration] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Growl] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [EULAForPassive] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [Updates] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  AMT: Application can be serialized (Non Passive App).

          2017-06-26 09:23:13 [8020]  PCDService: Failed to read value for key [LicensedLocales] in hive [Photoshop-CS6-Win-GM{|}LicLoc] from cache : 769

          2017-06-26 09:23:13 [8020]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]

          2017-06-26 09:23:13 [8020]  config: Enigma Data Found from SLCache

          2017-06-26 09:23:13 [8020]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  AMT: Subsequent launch (serial [90148949620865054549]).

          2017-06-26 09:23:13 [8020]  AMT: Application state initialized.  Obtaining Product License.

          2017-06-26 09:23:13 [8020]  AMT: Obtaining client features from cache.

          2017-06-26 09:23:13 [8020]  AMT: Obtaining client product info from cache.

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:13 [8020]  AMT: Running in PROV_APP

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:13 [8020]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:13 [8020]  config: Using default media policy RET

          2017-06-26 09:23:13 [8020]  uiswitch: EULA has already been accepted.

          2017-06-26 09:23:13 [8020]  AMT: This is a subsequent launch. Deferring services.

          2017-06-26 09:23:13 [8020]  performance: AMTObtainProductLicense took 61.577778 ms

          2017-06-26 09:23:18 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:18 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:18 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:18 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:18 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:18 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:18 [8020]  performance: AMTPlugPlugRequest took 2.675943 ms

          2017-06-26 09:23:18 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:18 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:18 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:18 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:18 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:18 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:18 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:18 [8020]  performance: AMTPlugPlugRequest took 0.154248 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).

          2017-06-26 09:23:18 [8020]  SLCoreService: Service construction took 0.1 ms and succeed.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID MasterCollection-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  SLCoreService: Syncing to license store...

          2017-06-26 09:23:18 [8020]  SLCoreService: Found server mkey.

          2017-06-26 09:23:18 [8020]  SLCoreService: Loading license references...

          2017-06-26 09:23:18 [8020]  SLCoreService: Found 2 license file(s)

          2017-06-26 09:23:18 [8020]  SLCoreService: Parsing license file [2539997.lic] succeed.

          2017-06-26 09:23:18 [8020]  SLCoreService: Parsing license file [28036957.lic] succeed.

          2017-06-26 09:23:18 [8020]  SLCoreService: License store synchronization took 24.9 ms and succeed.

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 25.276718 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID VideoSuitePremium-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.035619 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID PremiereProSuite-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.029884 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID PremiereProApp-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.030185 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID AfterEffects-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.029582 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID CreativeCloud-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.028978 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID CreativeCloud-CS6-Win-PR

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.029280 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID MasterCollection-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.099310 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID VideoSuitePremium-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.083010 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID PremiereProSuite-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.110177 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID PremiereProApp-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.072143 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID AfterEffects-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.070936 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID CreativeCloud-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.070030 ms

          2017-06-26 09:23:18 [8020]  AMT: AMTGetParentLEIDLicenseStatus called.

          2017-06-26 09:23:18 [8020]  AMT: Parent LEID CreativeCloud-CS6-Win-GM

          2017-06-26 09:23:18 [8020]  AMT: Return Code 0

          2017-06-26 09:23:18 [8020]  performance: AMTGetParentLEIDLicenseStatus took 0.069728 ms

          2017-06-26 09:23:25 [8020]  AMT: Pre-Validating Product License.

          2017-06-26 09:23:25 [8020]  AMT: Services not yet loaded in this session.

          2017-06-26 09:23:25 [8020]  AMT: Loading services in background to get ready for Validate call.

          2017-06-26 09:23:25 [8020]  AMT: Spawning background thread to load services.

          2017-06-26 09:23:25 [8020]  performance: AMTPreValidateProductLicense took 118.731567 ms

          2017-06-26 09:23:25 [8020]  AMT: Starting work on prevalidate thread.

          2017-06-26 09:23:26 [8020]  AMT: RW check key updated !

          2017-06-26 09:23:26 [8020]  AMT: AMT: PreValidating Product License.

          2017-06-26 09:23:26 [8020]  AMT: Launch Workflow not yet done in this session.

          2017-06-26 09:23:26 [8020]  AMT: Starting Background Subsequent Launch Workflow

          2017-06-26 09:23:26 [8020]  AMT: Starting ALM workflow.

          2017-06-26 09:23:26 [8020]  AMT: Initializing ALM for serialized activation.

          2017-06-26 09:23:26 [8020]  ALMService: Initializing as licensed app

          2017-06-26 09:23:26 [8020]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)

          2017-06-26 09:23:26 [8020]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0

          2017-06-26 09:23:26 [8020]  ALM: _info_: Host app is Licensable App

          2017-06-26 09:23:26 [8020]  ALM: _info_: Got DOM List from FA_Set

          2017-06-26 09:23:26 [8020]  ALM: _info_: Found LEID Photoshop-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT

          2017-06-26 09:23:26 [8020]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:26 [8020]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:26 [8020]  config: Using default media policy RET

          2017-06-26 09:23:26 [8020]  ALM: _info_: MediaTagPolicy is RET

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

          2017-06-26 09:23:26 [8020]  ALM: _info_: Canonical LEID is Photoshop-CS6-Win-GM

          2017-06-26 09:23:26 [8020]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM

          2017-06-26 09:23:26 [8020]  ALM: _info_: Set Running Locale to en_US

          2017-06-26 09:23:26 [8020]  AMT: Performing ALM silent license verification.

          2017-06-26 09:23:26 [8020]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US

          2017-06-26 09:23:26 [8020]  ALM: _info_: Searching license for locale en_US ...

          2017-06-26 09:23:26 [8020]  PCDService: Failed to read value for key [901489496208650545491118] in hive [RejectedSNDomain_CS5] from cache : 769

          2017-06-26 09:23:26 [8020]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

           

           

          2017-06-26 09:23:26 [8020]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

           

           

          2017-06-26 09:23:26 [8020]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US

          2017-06-26 09:23:26 [8020]  ALM: _info_: This is the running locale, stop the search

          2017-06-26 09:23:26 [8020]  PCDService: Failed to read value for key [901489496208650545491118] in hive [RejectedSNDomain_CS5] from cache : 769

          2017-06-26 09:23:26 [8020]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US

           

           

          2017-06-26 09:23:26 [8020]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

           

           

          2017-06-26 09:23:26 [8020]  PCDService: Failed to read value for key [901489496208650545491118] in hive [RejectedSNDomain_CS5] from cache : 769

          2017-06-26 09:23:26 [8020]  PCDService: Failed to read value for key [901489496208650545491118] in hive [RejectedSNDomain_CS5] from cache : 769

          2017-06-26 09:23:26 [8020]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  ALM: _info_: License Is Valid.

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:26 [8020]  ALM: _info_: Performing Disabled Check

           

           

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_Base_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature CreativeSuite_6.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Dreamweaver_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Fireworks_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_Pro_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Illustrator_16.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature InDesign_8.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature InDesign_Base_8.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:26 [8020]  SLCoreService: No value for key [DataColl] in user dictionary.

          2017-06-26 09:23:26 [8020]  ALM: _info_: No data collection required

          2017-06-26 09:23:26 [8020]  ALM: _info_: Launching Silent Activator in Emergency Mode...

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_Base_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature CreativeSuite_6.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Dreamweaver_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Fireworks_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_Base_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Flash_Pro_12.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Illustrator_16.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature InDesign_8.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature InDesign_Base_8.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519

          2017-06-26 09:23:26 [8020]  performance: AMTPlugPlugRequest took 110.690758 ms

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  ALM: _info_: Performing Block Check

           

           

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  ALM: _info_: Block Check ByPassed

           

           

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:26 [8020]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.390 sec)

          2017-06-26 09:23:26 [8020]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated

          2017-06-26 09:23:26 [8020]  config: Enigma Data Found from SLCache

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:26 [8020]  performance: AMTPlugPlugRequest took 235.175980 ms

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: License check shows serialized product is already activated.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [STORE_URL] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:26 [8020]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769

          2017-06-26 09:23:26 [8020]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [NTL_WO_SN] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:26 [8020]  AMT: Running in PROV_APP

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value WorkFlowType [SilentActivator]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value LaunchMode [postchrome]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppName [CS6 Design and Web Premium]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppRunningLEID [Photoshop-CS6-Win-GM]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AdobeCode [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ShowEULA [false]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AdobeIDCreated [true]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT\LMResources\background.png]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT\LMResources\adobelogo.png]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\OBLRes\en_US\LicenseFAQ.html]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\OBLRes\en_US\ConnectionFAQ.html]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppRunningLocale [en_US]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppListOfLocales [en_US]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppProcessID []

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ProductID [543]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ProductVersion [6.0]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value Platform [0]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value AppEULAFolderPath []

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value NoTrial [0]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value UpgradeCheckRequired [0]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ClaimSource [nag_trial]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value RefreshWF [0]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value TrialGrace [30]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value TrialLeft [30]

          2017-06-26 09:23:26 [8020]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]

          2017-06-26 09:23:26 [8020]  uiswitch: SilentActivator

          2017-06-26 09:23:26 [8020]  performance: AMTPlugPlugRequest took 19.586151 ms

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:26 [8020]  performance: AMTPlugPlugRequest took 1.903496 ms

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Get Licensing information

          2017-06-26 09:23:26 [8020]  AMT: Looking for alternate serial if any.

          2017-06-26 09:23:26 [8020]  AMT: Found Serial = 901489496208650545491118

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit

          2017-06-26 09:23:26 [8020]  AMT: PlugPlug : Can Go Online returned as true

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map

          2017-06-26 09:23:26 [8020]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo

          2017-06-26 09:23:26 [8020]  performance: AMTPlugPlugRequest took 1.794527 ms

          2017-06-26 09:23:26 [8020]  uiswitch: Silent Activator

          2017-06-26 09:23:26 [8020]  uiswitch: Launched

          2017-06-26 09:23:26 [8020]  ALM: _info_: Entered ALM_NeedANAG

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901489496208650545491118] in cache : 519

          2017-06-26 09:23:26 [8020]  ALM: _info_: Exiting ALM_NeedANAG

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:26 [8020]  PCDService: No value for key [Updates] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:26 [8020]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

          2017-06-26 09:23:26 [8020]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\updaternotifications.dll

          2017-06-26 09:23:26 [8020]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\updaternotifications.dll

          2017-06-26 09:23:26 [8020]  AUMService: IsUpdaterEnabled call

          2017-06-26 09:23:27 [8020]  AUMService: IsUpdaterEnabled call failed

          2017-06-26 09:23:27 [8020]  ALM: _info_: Deactivation menu is enabled

          2017-06-26 09:23:27 [8020]  AMT: Completed Launch Workflow successfully.

          2017-06-26 09:23:27 [8020]  AMT: Calling AUM API to create scheduler entry to be used by updater.

          2017-06-26 09:23:27 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:27 [8020]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:27 [8020]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

          2017-06-26 09:23:27 [8020]  PCDService: No value for key [Updates] in hive [{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}] in master : 10

          2017-06-26 09:23:27 [8020]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

          2017-06-26 09:23:27 [8020]  AUMService: IsUpdaterEnabled call

          2017-06-26 09:23:27 [8020]  AUMService: IsUpdaterEnabled call failed

          2017-06-26 09:23:27 [8020]  AMT: Updater is not enabled by admin.

          2017-06-26 09:23:27 [8020]  AMT: Checking client features against cache.

          2017-06-26 09:23:27 [8020]  AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature AMT_REQUEST_NO_TAMPERPROOFING 3.3 is unlicensed (was unlicensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature Photoshop_Premium 13.0 is licensed (was licensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature Photoshop_Base 13.0 is licensed (was licensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature Bridge_Base 5.0 is licensed (was licensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature Bridge_CameraRaw 5.0 is licensed (was licensed).

          2017-06-26 09:23:27 [8020]  AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).

          2017-06-26 09:23:27 [8020]  AMT: Validating client product info against cache.

          2017-06-26 09:23:27 [8020]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS6-Win-GM] in master : 10

          2017-06-26 09:23:27 [8020]  AMT: Starting Data Collection for SWTag_Init()

          2017-06-26 09:23:27 [8020]  AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS6-Win-GM;outMappedLEID =  DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM

          2017-06-26 09:23:27 [8020]  AMT: DoISOTagging() productPayloadCode = {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}

          2017-06-26 09:23:27 [8020]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US

          2017-06-26 09:23:27 [8020]  AMT: DoISOTagging() License Status = activated

          2017-06-26 09:23:27 [8020]  AMT: DoISOTagging() Tags 901489496208650545491118; 6.0; VOLUME

          2017-06-26 09:23:27 [8020]  AMT: DoISOTagging() Product Version 6; 0

          2017-06-26 09:23:27 [8020]  AMT: AMT: Product License PreValidated.

          2017-06-26 09:23:27 [8020]  AMT: Prevalidate indicates license is good and no UI required.

          2017-06-26 09:23:27 [8020]  performance: PreValidate thread took 242.991302 ms