Acrobat X won't start after cs6 installation

[COMANCO4301]

Acrobat 10 installed with a single user license, won't open after in-design cs6 was installed, it prompts me to login with our CC account, but says it can't find a license for it.. which makes sense as Acrobat X was installed with a single user license.

How can I fix Acrobat to work independently of CC?

[kglad]

do you have a current cc subscription or trial?

[COMANCO4301]

Yes, we do have an active subscription. Photoshop, indesign CC work fine. but it has jacked up Acrobat X which was installed prior to any CC products.

[kglad]

i don't believe that would have happened unless you had an acrobat subscription OR you trialed acrobat dc.

if you're confident neither situation applies, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if you think you might have trialed acrobat dc:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

uninstall acrobat x (ONLY after securing your serial number)

if win os, Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer (don't skip this)

reinstall acrobat x and activate with your serial number

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[COMANCO4301]

Uninstalled DC and X, re-installed X, now everything is working properly.

[kglad]

great!