1 person found this helpful
Sorry for the delay in response.
If you are using Acrobat or Reader try logging-out and login-in back, check if that resolves the issue. If you still experiencing the problem you may use this service via web browser: https://cloud.acrobat.com/sendforsignature
Let us know if that helps.
Hi Tariq Dar,
Tried this, but doesn't work. I see changes in email address could cause this error and you at Adobe can resolve this somehow. Could you do so for me? Accountname/email address (should not be capitals, but somehow is like that in account details).
Thanks in advance.
Mod removed email address. (this is an open User to User forum you should not post your email address in a reply)
Sorry for the delay in response to your query and apologize for the inconvenience caused. The Account Name and Email does not affect if they are in capital unless they are spelled incorrectly.
I have checked the records and you are subscribed to an active subscription of Acrobat Pro DC on your current email address(Adobe ID).
Please connect the machine to a different network environment like a wireless or wired network or to a mobile hotspot and try to use the services.
You may also try to use a different computer or a mobile device to use the service for a testing purpose. If the issue persists after trying the suggestions, please share a call back number, the best time for a callback, time zone via private message so that we can discuss further on this issue. How Do I Send Private Message
Let us know how it goes.
Hi Anand Sri,
Thanks for your reply.
I received a new invitation from our corporate Adobe account to sign in and after this new invitation, the problem ceased to exist somehow.
That's so awesome to hear. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.
Sorry for the experience.
What happens if you try sending your file via browser: https://cloud.acrobat.com/sendforsignature using the same machine?
Please let me know and if there is an error in the browser as well, help us with the screenshot.
The link you gave is for a paid online service? - Correct me if I'm wrong, but you cannot trial that link online unless you pay for a subscription?
Does Acrobat DC in adobe CC offer the service as part of CC or not? - as I keep getting the same error, no matter what advice I take from the above thread?
You are correct that is paid service and you can't use it as a trial.
Yes, if you have Acrobat Pro DC subscription or you have CreativeCloud Subscription you have access to these PDF Services as well.
Hi, I am having this issue
Are you able to send me a new invitation to sign in? Not sure if that will work but I have restarted, logged out and back in also.
I have figured out that the error is because I am trying to send for signature to more than 10 people. The browser provides an error message that I have reached the maximum of 10, whereas the app does not, however if I only use 10 the file send fine. Might be nice for the number to increase, or the error message to appear in the app.