Please contact the support through call/chat for the cancellation requests and the billing queries:
**Be sure to remain signed in with your Adobe ID before accessing the link above**
You may also refer to the help document below:
Please go through the Adobe - Subscription Terms as well.
Yes I've seen those links and they are not helpful as you end up going in loops.
I can't chat to someone on the phone and there is no live chat online option. I want a full refund and under no circumstances can I afford to pay the £113 cancellation fee for a product I never knowingly signed up for.
I understand your concern, Kerry.
Please see the private message I sent.
1 person found this helpful
I sent a DM to AdobeCare on twitter and they solved this immediately for me - cancelling the contract and waiving the fee. Definitely the quickest route.
Thanks for your help Sheena.
You are welcome Kerry!