9 Replies Latest reply on Nov 24, 2017 4:16 AM by Sheena Kaul

    Cancel Adobe Stock - I never signed up to a year plan

    KerryLeslie Level 1

      Hello

       

      I have not signed up to a year plan with Adobe Stock. I attempted to use the 10 'free' images as advertised and I am now faced with either a £23.99 monthly direct debit or a £113 cancellation fee which is astronomical and I just cannot afford it. Neither were made clear upon the 'free' downloads.

       

      This is really not acceptable and puts me in financially difficulties if it cannot be revoked. Adobe, please waive the fee and cancel the Stock subscription.

       

      I am also not happy that there is no online chat available and only phone calls of which are also not free.