1 Reply Latest reply on Jun 28, 2017 3:26 PM by srishtib8795206

    Screen Refresh, Blank Black Screen, Quirky Behaviour

    cbsexeced

      OsX 10.12.5

      InDesign CC 2017.1 Release 12.1.0.56 Build

       

      Deleted preferences, didn't help.

       

      Started happening in the past few days.

      - When I click on a text box to drag it or when I click on its anchors to resize, my screen goes black for a moment.

      - At a point, briefly, switching between Move and Direct Move tools was a challenge

      - At another point, when I had Find & Replace window open I could only type words o search in reverse.

        • 1. Re: Screen Refresh, Blank Black Screen, Quirky Behaviour
          srishtib8795206 Adobe Employee

          Hi cbsexeced,

           

          We are sorry about the inconvenience caused. I appreciate your efforts to delete preferences.

           

          Please try below mentioned steps and share results.

           

          • Remove preferences manually. For that close all Adobe applications and delete Adobe InDesign and com.adobe.indesign from below mentioned location

                  ~/Library/Preferences

                  ~/Library/Caches

                  Launch application from Creative cloud

           

           

           

                  Check how application works there, If it works fine

                  Go to Location ~/Library/Preferences

                  Right click preferences folder and click get info

                 Click the lock icon to unlock it, then enter an administrator name and password.

                 Change permissions to read and write.

                 Click the Action pop-up menu , then choose “Apply to enclosed items.”

                 If you do not see your account there click on plus symbol on bottom left corner and add account and follow same steps

           

           

          Follow same steps for

          ~/Library/Caches

          ~/Library/Application support

          /Library/Preferences

          /Library/Caches

          /Library/Application support

           

          Note: If you are on office system ,these (/Library/Application support and/Library/Preferences) folders may or may not allow you to add user , that is completely fine.

           

          Relaunch system back to your user account and check performance

           

          Regards

          Srishti

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