The ActiveX Control will fail to install on Windows 10 due to Microsoft embedding Flash Player ActiveX Control in IE/Edge browser in Windows 10 (they began embedding Flash Player in IE in Windows 8). On Windows 10, all Flash Player for IE/Edge updates are released by Microsoft via Windows Updates.
For the Windows 7 systems, what is the current, or previous version on the system?
Please provide the following log files from the same impacted system:
- entire MSI log file with options v+x enabled (verbose with extra debugging)
- FlashInstall log file(s) saved at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS the FlashInstall log file(s) saved at C:\Windows\SysWOW64\Macromed\Flash are also required.
Upload the log files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded files in your reply.
I redeployed Flash ActiveX 184.108.40.206 to a Windows 7 x86 machine with /l*vx enabled. The deployment failed with a 1603 error, so I logged on to the target machine and found that it has Flash ActiveX 220.127.116.11, Flash ActiveX 18.104.22.168 and Flash ActiveX 22.214.171.124 all installed.
The log files from that machine are here:
Thank you. We are investigating. In the interim, please provide the following:
- Screenshot of Control Panel > Add/Remove Programs AND C:\Windows\System32\Macrome\Flash showing Flash ActiveX 13, 25, and 26 entries.
- Reviewing the verbose MSI log file, there are indications that Flash Player ActiveX 13 was installed using a transform (.mst) file. Do you know what was included in the .mst file used to install ActiveX 126.96.36.199?
- According to the FlashInstall32.log file, 188.8.131.52 was installed on April 29, 2014. It was then updated to 184.108.40.206 on Feb 6, 2017. Were there issues encountered when upgrading from 220.127.116.11 > 18.104.22.168?
Unfortunately, we were unable to wait on a resolution and are using the Flash Scrubber to remove all versions of Flash and reinstall 22.214.171.124. We have halted deployment of 126.96.36.199 due to the issues we are having with old versions being detected but not removed by the 188.8.131.52 installer, and also because several of our enterprise management consoles will not allow connections from machines with ActiveX 184.108.40.206 installed. The issue there is that the web interfaces cannot determine what version of Flash is installed and so block the connection.
In answer to your other questions, the ActiveX 13 package was before my time and no longer exists. When we did the upgrade to ActiveX 220.127.116.11 there was no issue encountered.