2 Replies Latest reply on Jun 29, 2017 2:59 PM by jamese39601097

    flash player will not open

    jamese39601097 Level 1

      I have uninstalled and reinstalled flash player at least twice, and still I cannot open up the flash player in my control panel, when working with PCH,  I need to clean out its history now and then, but I cant if I cannot open it, this has been going on for more than a week

       

      I am using windows 10 64 bit, and aperently your flash player only goes to 32 bit

       

      and using chorme I got into a nasty loop with the end saying 'System Error. We're sorry but a serious error has occurred in the system.'

       

      [Mod note: Personal info removed, this is an open internet forum]

        • 1. Re: flash player will not open
          m_vargas Adobe Employee

          What is PCH?

           

          Flash Player installer is a universal installer that installs both 32- and 64-bit versions of Flash Player on a 64-bit OS.  The client (e.g. web browser) determines which version to use.  If a 32-bit browser is in use, then it'll use the 32-bit version of Flash.  If a 64-bit browser is in use, it'll use the 64-bit version of Flash.

           

          The 32-bit Control Panel item you are referring to is the Flash Player Local Settings Manager, this is not Flash Player itself, which only works in the browser.  This is a universal app that acts on both the 32- and 64-bit versions of Flash that are installed on the system.

           

          What happens when you click on the 32-bit Flash Player item in the Control Panel?

          Does it launch from File Explorer > c:\windows\SysWOW64\FlashPlayerApp.exe?

           

          and using chorme I got into a nasty loop with the end saying 'System Error. We're sorry but a serious error has occurred in the system.'

          When does this happen?  Does it happen when you attempt to view Flash content?  Please provide exact steps to reproduce this behaviour.  Due to Chrome's security sand-box architecture, the version of Flash Player used by Chrome does not use most of the functionality in the Flash Player Local Settings Manager in the Control Panel.  It uses the online Settings Manager located at Adobe - Flash Player : Settings Manager - Global Privacy Settings Panel

          • 2. Re: flash player will not open
            jamese39601097 Level 1

            I went into control panel and double clicked the flash player icon, and it does nothing, even when i clicked it then times, it would not open up 

            and the error is when i tried to go into your forum area, when it told me to sign in and the next thing i know i got the error