4 Replies Latest reply on Sep 21, 2017 3:42 PM by m_vargas

    flash player will not open

    jamese39601097 Level 1

      I have uninstalled and reinstalled flash player at least twice, and still I cannot open up the flash player in my control panel, when working with PCH,  I need to clean out its history now and then, but I cant if I cannot open it, this has been going on for more than a week

       

      I am using windows 10 64 bit, and aperently your flash player only goes to 32 bit

       

      and using chorme I got into a nasty loop with the end saying 'System Error. We're sorry but a serious error has occurred in the system.'

       

      [Mod note: Personal info removed, this is an open internet forum]

        • 1. Re: flash player will not open
          m_vargas Adobe Employee

          What is PCH?

           

          Flash Player installer is a universal installer that installs both 32- and 64-bit versions of Flash Player on a 64-bit OS.  The client (e.g. web browser) determines which version to use.  If a 32-bit browser is in use, then it'll use the 32-bit version of Flash.  If a 64-bit browser is in use, it'll use the 64-bit version of Flash.

           

          The 32-bit Control Panel item you are referring to is the Flash Player Local Settings Manager, this is not Flash Player itself, which only works in the browser.  This is a universal app that acts on both the 32- and 64-bit versions of Flash that are installed on the system.

           

          What happens when you click on the 32-bit Flash Player item in the Control Panel?

          Does it launch from File Explorer > c:\windows\SysWOW64\FlashPlayerApp.exe?

           

          and using chorme I got into a nasty loop with the end saying 'System Error. We're sorry but a serious error has occurred in the system.'

          When does this happen?  Does it happen when you attempt to view Flash content?  Please provide exact steps to reproduce this behaviour.  Due to Chrome's security sand-box architecture, the version of Flash Player used by Chrome does not use most of the functionality in the Flash Player Local Settings Manager in the Control Panel.  It uses the online Settings Manager located at Adobe - Flash Player : Settings Manager - Global Privacy Settings Panel

          • 2. Re: flash player will not open
            jamese39601097 Level 1

            I went into control panel and double clicked the flash player icon, and it does nothing, even when i clicked it then times, it would not open up 

            and the error is when i tried to go into your forum area, when it told me to sign in and the next thing i know i got the error

            • 3. Re: flash player will not open
              jamese39601097 Level 1

              I found the problem, Flash player is fight with Avast antivirus, once I disabled the protection, flash player worked fine.

              I contacted them and they gave me some bs about old virus protection in my windows registery, I tried to tell them to get a fix or to tell me where Flashplayers home is, so I could put it into the exeptions, but we will see if they can get a fix for the problem,

              I am letting you know so you can tell me where its home is and possibly get a fix for this problem, otherwise I will just have to get another virus protection

              1 person found this helpful
              • 4. Re: flash player will not open
                m_vargas Adobe Employee

                Hi jamese39601097

                 

                Thank you for the update. Adobe's files are uploaded to www.virustotal.com.  Most a/v software vendors use this to verify files.  I believe Avast is one of them.  Not sure why they are blocking the files

                 

                Flash Player is saved at the following locations:

                • 32-bit OS: C:\WIndows\System32\Macromed\Flash
                • 64-bit OS: C:\WIndows\System32\Macromed\Flash and C:\Windows\SysWOW764\Macromed\Flash

                 

                The Control Panel is saved at:

                • 32-bit OS: C:\Windows\System32
                • 64-bit OS: C:\Windows\SysWOW64

                 

                --

                Maria

                1 person found this helpful