0 Replies Latest reply on Jul 10, 2017 1:16 AM by darinh21094173


    darinh21094173 Level 1


      Hello there,

      Please refund two purchased programs which I had absolu.tley no knowledge

      of purchasing your products.

      (On a side note I have been on disability for over 15 years and living just

      above the poverty line. I'm not trying to play the sympathy card, but I

      really have to watch my $$ & cents, If my circumstances were different I

      would not even bother getting with a refund). The following Products,are

      the ones which I am requesting a refund on. Adobe pdf (Adobe acrobat

      reader) in the amount of $10.85 and Adobe Export pdf (Adobe acrobat

      Reader). in the amount of $25.93. I would like to thank you should you

      choose to provide me with a refund. Thank you for all of your hard work.

      Best regards,

      Darin Hughes

      Please see the email from Google to myself for more information should you

      need it, once again Thank you



      Hi Darin,


      Thank you for contacting Google Support!


      I'm sorry to let you know that we're unable to grant you a refund. While

      Google Play sometimes grants courtesy refunds, on this occasion your

      request is not eligible based on our policy


      Your request


      3 order(s) not refunded for a total of 46.77 USD



         - Adobe PDF Pack (Adobe Acrobat Reader), 10.85 USD,

         GPA.3325-5152-8948-15960, Jun 4, 2017, Credit Card

         - Adobe Export PDF (Adobe Acrobat Reader), 25.93 USD,

         GPA.3351-1724-1266-08109, Jun 4, 2017, Credit Card

         - Ultimate Upgrade (Autosync OneDrive - OneSync), 9.99 USD,

         GPA.3346-3439-4479-43268, May 25, 2017, Credit Card



      What can you do next?


      It is the app developer's responsibility

      <https://support.google.com/googleplay/?p=KM_devOHC> to support their app

      and they may be able to offer you a refund. You can reach the developer at

      adobereader-android@adobe.comand onesync@metactrl.com.


      Was this an accidental purchase or bought without your consent?


      We recommend setting up password protection

      <https://support.google.com/googleplay/?p=KM_password> andchanging your

      password <https://myaccount.google.com/security#signin>.




      The Google Support Team

      Google Help Center <https://support.google.com/>

      © Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA