Please refund two purchased programs which I had absolu.tley no knowledge
of purchasing your products.
(On a side note I have been on disability for over 15 years and living just
above the poverty line. I'm not trying to play the sympathy card, but I
really have to watch my $$ & cents, If my circumstances were different I
would not even bother getting with a refund). The following Products,are
the ones which I am requesting a refund on. Adobe pdf (Adobe acrobat
reader) in the amount of $10.85 and Adobe Export pdf (Adobe acrobat
Reader). in the amount of $25.93. I would like to thank you should you
choose to provide me with a refund. Thank you for all of your hard work.
Please see the email from Google to myself for more information should you
need it, once again Thank you
Thank you for contacting Google Support!
I'm sorry to let you know that we're unable to grant you a refund. While
Google Play sometimes grants courtesy refunds, on this occasion your
request is not eligible based on our policy
3 order(s) not refunded for a total of 46.77 USD
- Adobe PDF Pack (Adobe Acrobat Reader), 10.85 USD,
GPA.3325-5152-8948-15960, Jun 4, 2017, Credit Card
- Adobe Export PDF (Adobe Acrobat Reader), 25.93 USD,
GPA.3351-1724-1266-08109, Jun 4, 2017, Credit Card
- Ultimate Upgrade (Autosync OneDrive - OneSync), 9.99 USD,
GPA.3346-3439-4479-43268, May 25, 2017, Credit Card
What can you do next?
It is the app developer's responsibility
<https://support.google.com/googleplay/?p=KM_devOHC> to support their app
and they may be able to offer you a refund. You can reach the developer at
Was this an accidental purchase or bought without your consent?
We recommend setting up password protection
<https://support.google.com/googleplay/?p=KM_password> andchanging your
The Google Support Team
Google Help Center <https://support.google.com/>
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