2 Replies Latest reply on Sep 6, 2017 9:33 AM by Acrobat Trouble

    Adobe Acrobat PRO XI Problem: Error 16 and reinstallation doesn't help

    Acrobat Trouble

      Hi everyone:

      This is my first appearance on the Adobe community forums.
      I have been using Adobe Acrobat PRO XI on my laptop since 2014. Lately, when I double-click on the Acrobat icon, a window pops up and states, "Configuration Error. Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe Technical support for help, and mention the error code."
      The error code is, "Error 16." I have uninstalled and reinstalled the product numerous times. The problem does not go away, my reason for posting this message.
      I would appreciate advice on my situation as to how I can solve my problem.
      Thank you.  

        • 1. Re: Adobe Acrobat PRO XI Problem: Error 16 and reinstallation doesn't help
          meenakshin83966505 Adobe Employee

          Hi,

           

          Sorry for the delay in response.

          Are you still experiencing the same issue?

           

          As you have mentioned above, you get the "Error 16"  when you try to open the application.

          Please try the troubleshooting steps provided here: Configuration error in Adobe Creative Cloud

          Also, make sure that the application is updated to the latest patch released.

          Let us know how it goes.

           

          If you still experience the issue, let us know.

           

          Regards,

          Meenakshi

          • 2. Re: Adobe Acrobat PRO XI Problem: Error 16 and reinstallation doesn't help
            Acrobat Trouble Level 1

            Hello:

            Thank you for your reply.

            I performed the troubleshooting solution that you recommended in your post. Everything went well for the Adobe PCD file.

            However, I did run into a problem for the Adobe SLStore file. Under the securities tab, I clicked on, "Advanced." In the advanced window, I put a check mark in the box next to, "Replace all child object permission entries with inheritable permission entries with this object." I then clicked on, "Apply." This brought the following error window:

            "Error Applying Security

            An error occurred while applying security information to:

            C:/Program Data/Adobe/SLStore/474238269.lic

            Failed to enumerate objects in the container.

            Access is denied."

            Hence, I was not able to replace child object permission entries with inheritable permission entries.

             

            As of present, the problem is still there.

            However, I am able to open Acrobat if I select, "Run as administrator." By doing that Acrobat will open and it will function normally. I was also able to update the program after selecting, "Run as administrator."

            Although the initial problem has slightly improved after the update to the program, the problem is still there.

            Any further advice would be appreciated.

            Thank you so much.