Premiere Pro CC 2017.1.2 constant crash when simply moving footage to a bin

Report · Jun 30, 2017

Hey Adobe (or anyone else that can help),

Here's what i'm on:

Brand new MBP 2017 model:

3.1 GHz Intel Core i7

Radeon Pro 560 4096 MB / Intel HD Graphics 630 1536 MB

- fresh install with the latest Adobe Premiere version - no plug-ins installed

I'm working with Sony A7s footage. When i'm sorting my footage by moving footage to a bin - crash, guaranteed - ridiculous problem to have.

I've removed my Wacom tablet driver as I've heard this could cause problems but it's still crashing.

Below is my crash report. I've now down converted my project to CC 2015 which works perfectly but this is not ideal as i'd like access to the many features 2017 has especially when i'm paying a monthly fee for your software.

Process: Adobe Premiere Pro CC 2017 [2285]

Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier: com.adobe.PremierePro.CC11

Version: 11.1.2 (11.1.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2017 [2285]

User ID: 501

Date/Time: 2017-07-01 13:16:24.403 +1000

OS Version: Mac OS X 10.12.5 (16F2073)

Report Version: 12

Anonymous UUID: FAAC04E3-C75D-6613-02A0-96324A6B90E1

Time Awake Since Boot: 7500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000048

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x48:

-->

__TEXT 0000000100000000-0000000100002000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libdispatch.dylib 0x00007fff930f30f8 _dispatch_mach_send_push_and_trydrain + 54

1 libdispatch.dylib 0x00007fff930f0804 _dispatch_mach_send_msg + 282

2 libdispatch.dylib 0x00007fff930f08c3 dispatch_mach_send_with_result + 50

3 libxpc.dylib 0x00007fff9335e25e _xpc_connection_enqueue + 104

4 libxpc.dylib 0x00007fff9335dca3 xpc_connection_send_message_with_reply + 152

5 com.apple.Foundation 0x00007fff7f3aeaae -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:timeout:userInfo:] + 3892

6 com.apple.Foundation 0x00007fff7f3adb74 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:] + 32

7 com.apple.CoreFoundation 0x00007fff7d98e54a ___forwarding___ + 538

8 com.apple.CoreFoundation 0x00007fff7d98e2a8 _CF_forwarding_prep_0 + 120

9 com.apple.HIToolbox 0x00007fff7d134a6c -[IMKInputSession deactivate] + 2953

10 com.apple.HIToolbox 0x00007fff7d0e67db IMKInputSessionDeactivate + 36

11 com.apple.HIToolbox 0x00007fff7d0e5ba9 DeactivateInputMethodInstance + 100

12 com.apple.HIToolbox 0x00007fff7d0da66d utDeactivateAllSelectedIMInDocIterator + 87

13 com.apple.CoreFoundation 0x00007fff7d954e34 CFArrayApplyFunction + 68

14 com.apple.HIToolbox 0x00007fff7cf2813b utDeactivateAllSelectedIMInDoc + 131

15 com.apple.HIToolbox 0x00007fff7cf27ba0 MyDeactivateTSMDocument + 351

16 com.apple.HIToolbox 0x00007fff7cf27a1f DeactivateTSMDocument + 64

17 com.apple.AppKit 0x00007fff7b658989 -[NSTextInputContext deactivate] + 157

18 com.apple.AppKit 0x00007fff7be61e87 +[NSTextInputContext currentInputContext_withFirstResponderSync:] + 303

19 com.adobe.dvaui.framework 0x0000000106c16bd8 -[DVAMacContainerView concludeTextInput] + 120

20 com.adobe.dvaui.framework 0x0000000106c1179e -[DVAMacPanelWindow resignKeyWindow] + 78

21 com.apple.AppKit 0x00007fff7b5bd3f1 _NXSendWindowNotification + 248

22 com.apple.AppKit 0x00007fff7b5bcc46 -[NSWindow _changeKeyAndMainLimitedOK:] + 846

23 com.apple.AppKit 0x00007fff7b679c59 -[NSWindow _makeKeyRegardlessOfVisibility] + 102

24 com.apple.AppKit 0x00007fff7b6e154b -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 708

25 com.apple.AppKit 0x00007fff7b6e0f1a -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 629

26 com.apple.AppKit 0x00007fff7b6e0c9f -[NSApplication beginModalSessionForWindow:] + 37

27 com.apple.AppKit 0x00007fff7b8c335b __35-[NSApplication runModalForWindow:]_block_invoke + 39

28 com.apple.AppKit 0x00007fff7b6e0b98 -[NSApplication runModalForWindow:] + 137

29 com.apple.AppKit 0x00007fff7b8518b5 _NXDoLocalRunAlertPanel + 368

30 com.apple.AppKit 0x00007fff7b851636 NSRunAlertPanel + 295

31 com.adobe.UIFramework.framework 0x0000000107a7bd73 UIF::SystemMessageBox(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 195

32 com.adobe.Frontend.framework 0x00000001009f7168 FE::DisplayPanicSaveDialog(boost::shared_ptr<dvacore::threads::Gate> const&) + 408

33 com.adobe.Frontend.framework 0x00000001009f60db FE::DocumentManager::AttemptPanicProjectSave() + 139

34 com.adobe.dvacore.framework 0x00000001003a5fcc (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 396

35 libsystem_platform.dylib 0x00007fff9331bb3a _sigtramp + 26

36 ??? 0x00007fff5fbfd3a0 0 + 140734799795104

37 libdispatch.dylib 0x00007fff930f0804 _dispatch_mach_send_msg + 282

38 libdispatch.dylib 0x00007fff930f08c3 dispatch_mach_send_with_result + 50

39 libxpc.dylib 0x00007fff9335e25e _xpc_connection_enqueue + 104

40 libxpc.dylib 0x00007fff9335f3a1 xpc_connection_send_message + 89

41 com.apple.Foundation 0x00007fff7f3aeab5 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:timeout:userInfo:] + 3899

42 com.apple.Foundation 0x00007fff7f3adb74 -[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:] + 32

43 com.apple.CoreFoundation 0x00007fff7d98e54a ___forwarding___ + 538

44 com.apple.CoreFoundation 0x00007fff7d98e2a8 _CF_forwarding_prep_0 + 120

45 com.apple.HIToolbox 0x00007fff7d13c0e2 -[IMKInputSession hidePalettes] + 1526

46 com.apple.HIToolbox 0x00007fff7d0e6aff IMKInputSessionHidePalettes + 36

47 com.apple.HIToolbox 0x00007fff7d0e5f30 HideInputMethodInstancePaletteWindows + 100

48 com.apple.HIToolbox 0x00007fff7cf636d1 utFixCurrentInputSourceInDocumentSkippingPalette + 161

49 com.apple.HIToolbox 0x00007fff7cf63520 MyFixTSMDocument + 300

50 com.apple.AppKit 0x00007fff7b7d924d -[NSTextInputContext discardMarkedText] + 163

51 com.adobe.dvaui.framework 0x0000000106c16be8 -[DVAMacContainerView concludeTextInput] + 136

52 com.adobe.dvaui.framework 0x0000000106b8b927 dvaui::ui::UI_Node::UI_SetKeyboardFocusState(bool, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, dvaui::ui::UI_Node*, std::list<boost::intrusive_ptr<dvaui::ui::UI_Node>, std::allocator<boost::intrusive_ptr<dvaui::ui::UI_Node> > >*, dvaui::ui::FocusChangeReason) + 295

53 com.adobe.dvaui.framework 0x0000000106b8b667 dvaui::ui::UI_Node::UI_GainKeyboardFocus(dvaui::ui::FocusChangeReason) + 167

54 com.adobe.UIFramework.framework 0x0000000107af14f7 UIF::TabViewImpl::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 551

55 com.adobe.dvaui.framework 0x0000000106b8a3b7 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 215

56 com.adobe.dvaui.framework 0x0000000106b89f2b dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 139

57 com.adobe.dvaui.framework 0x0000000106b9208c std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 76

58 com.adobe.dvaui.framework 0x0000000106b89461 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65

59 com.adobe.dvaui.framework 0x0000000106b88ba9 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 345

60 com.adobe.dvaui.framework 0x0000000106b889a2 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

61 com.adobe.dvaui.framework 0x0000000106c0c5e3 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 675

62 com.adobe.dvaui.framework 0x0000000106c0c14d dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 621

63 com.adobe.dvaui.framework 0x0000000106c0a568 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 120

64 com.adobe.dvaui.framework 0x0000000106c0a4c6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

65 com.adobe.dvaui.framework 0x0000000106c0bbf6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70

66 com.adobe.dvacore.framework 0x00000001001259dc int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

67 com.adobe.Frontend.framework 0x00000001009ba779 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

68 com.adobe.dvacore.framework 0x0000000100125a73 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

69 com.adobe.dvacore.framework 0x00000001001263e0 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160

70 com.adobe.dvaui.framework 0x0000000106c172af -[DVAMacContainerView mouseDown:] + 159

71 com.apple.AppKit 0x00007fff7bd8624f -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 6341

72 com.apple.AppKit 0x00007fff7bd82a6c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1942

73 com.apple.AppKit 0x00007fff7bd81f0a -[NSWindow(NSEventRouting) sendEvent:] + 541

74 com.apple.AppKit 0x00007fff7bc06681 -[NSApplication(NSEvent) sendEvent:] + 1145

75 com.adobe.dvaui.framework 0x0000000106c10468 -[DVAMacApplication sendEvent:] + 600

76 com.adobe.Frontend.framework 0x0000000100a5b95a -[PremiereCocoaMacApplication sendEvent:] + 346

77 com.apple.AppKit 0x00007fff7b481427 -[NSApplication run] + 1002

78 com.adobe.Frontend.framework 0x0000000100a5d72d FE::MacApplication::RunSelf() + 45

79 com.adobe.Frontend.framework 0x0000000100991281 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 7905

80 com.adobe.Frontend.framework 0x0000000100a5ffb8 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 568

81 com.adobe.Frontend.framework 0x0000000100a61595 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

82 com.adobe.PremierePro.CC11 0x00000001000015f7 main + 663

83 libdyld.dylib 0x00007fff9310c235 start + 1

Model: MacBookPro14,3, BootROM MBP143.0159.B00, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.45f0

Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In

Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0

Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 21.1

Thunderbolt Device: My Book Thunderbolt Duo, Western Digital, 3, 26.2

Report · Jun 30, 2017

Crashing also happens when I create a new Bin folder

Report · Jul 02, 2017

No-one else having this problem? Adobe staff, any ideas please?

Report · Jul 09, 2017

Over a week and still no reply, help or possible solutions...

Think i'm done with Premiere - time to find something else more stable...

Report · Jul 12, 2017

I'm having the same issue with Premiere 11.1.2 on the 2016 15" MacBook Pro, as is a coworker with the same model of MBP. Using Digital Rebellion's Pro Maintenance Tools, we know it's a display issue. It's likely an issue with the graphics card. Other coworkers using 11.1.2 on different machines haven't experienced the issue.

Report · Jul 12, 2017

Thanks mate, really appreciate the reply and it's nice to know someone else is having the same issue.

Have you sent a support ticket to Adobe as it's clear they're not looking here.

Report · Aug 04, 2017

Hi BradleyC,

Have you sent a support ticket to Adobe as it's clear they're not looking here.

Right, this is largely a user to user forum. You need to contact us to file any support ticket or to get 1-1 assistance. Sorry for any misunderstanding: Contact Customer Care

Thanks,
Kevin

Report · Aug 01, 2017

Could anyone else please clarify this is also happening to them using the newer 2017 MBP please. I've submitted a bug report with no luck so far from hearing back.

Still using 2015 Premiere Pro...

Report · Aug 04, 2017

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

3.3 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Intel Iris Graphics 550 1536 MB

Having the same problem with PP CC 2017

Note: My project is on an external drive connected over USB-3 -> USB-C adapter.

Report · Aug 04, 2017

Most projects I work in are on a NAS, but I've also experimented with projects solely on my internal SSD and have gotten the same crashes. But now I'm wondering if they are directly related to the Touch Bar and not the graphics card.

Report · Aug 04, 2017

Hi BradleyC,

I've submitted a bug report with no luck so far from hearing back....

Sorry about that. We generally do not respond to bug reports. You can get 1-1 support here: Contact Customer Care

Thanks,
Kevin

Report · Aug 23, 2017

Hey Kevin,

I've actually noticed many threads with the same issue that are being helped directly by Adobe Staff.

Premiere Pro 2017 CC is literally un-usable on my Macbook Pro 2017 - please advise via my log report in the first post...

Report · Sep 19, 2017

I am also having the same issue on the 2016 MBP. When creating bins, moving footage between bins, etc.

15" MBP 2016

2.7GHz i7

16GB RAM

Radeon Pro 455 2GB

Premiere Pro Version: 2017.1.2

Adobe Community

Premiere Pro CC 2017.1.2 constant crash when simply moving footage to a bin