I apologize that the offer seems misleading to you and you did not have a good experience.
The offer terms do mention that if you cancel the subscription within the first month then it won't have cost you anything as customers are not charged for the first month. So you can cancel risk-free during the first month.
Can I use the assets even after I cancel my membership?
Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.
However, I will take your comment as a feedback and pass it onto the product team so that we can improving the same.
Thanks for taking the time to answer my question even though you have not answered it. I found the same issue when I called your customer help line- they kept giving me standard answers without answering my specific question.
My question is not about how to cancel the license. Nor is it about how long I can use the assets. I have not used it because I was only testing the system and got charged for it.
My question is specifically about how to access the 10 Free images and what exactly are these images? Can you please just answer this question and walk us through the steps clearly?
I selected and saved 10 images and as a test trial I tried to get a standard license for one of the images and was immediately charged for it. When I called to get the charge reversed saying it was a mistake- your customer service they kept repeating once the photo is licensed we can't do anything to reverse it.
At the same time, No one could clearly explain how to get the 10 free photos. Is it in a separate section? Why do you give something free then bury it so deeply that no one can use it? Why does Adobe have to resort to these tactics? You have a good product I am already using your Creative Cloud. I would never have taken these 10 free photos if I knew it was so complicated.
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Our Adobe Stock subscriptions are for standard assets (standard images, standard templates, and standard 3D assets).
Premium assets, such as videos, Premium collection images, and editorial images or videos, can be licensed on-demand as individual licenses. They are not included as part of a subscription & are not refundable.
If you have a Stock subscription and find a standard asset you want to license when you select 'License & Save to...' it will use one of your image credits. There are tutorials available if you'd like more information - Adobe Stock tutorials | Learn how to use Adobe Stock
If you select a Premium asset you will be shown the price of that particular asset before purchasing it:
I understand that you purchased an Editorial image in error and the support team are currently working on your case.
Thank you Bev: This is the first time that its been explained that I had purchased an 'editorial image' by mistake. I now see how that happened. I appreciate you taking the time to explain this and I am glad to hear that the support team is trying to work out my case. I appreciate that too. I am glad I went on this Forum.