5 Replies Latest reply on May 16, 2018 1:07 AM by meenakshin83966505

    Recently opened files are not working with files in iCloud

    toebba Level 1

      As the title says, the current version of Acrobat Pro DC doesn't show any opened files that are located on iCloud.

      Files located on my HDD are showing up in the list.

       

      Does someone else has this problem?

       

      OS: macOS Sierra

      Acrobat Build: 17.9.20044.222436

        • 1. Re: Recently opened files are not working with files in iCloud
          meenakshin83966505 Adobe Employee

          Hi Kevin,

           

          Sorry for the delay in response.

           

          Are you still experiencing the issue?

           

          As you are trying to open files from iCloud, could you please share the exact steps you follow.

          Do you get any error message when you try to open the file? If yes, please share the screenshot of the message you get.

           

          To add the screenshot here, please use the insert icon provided on the reply window as shown below:

          Capture screenshot.PNG

          Once you click on this icon, you get a small window.

          Click on Insert Image and then browse the location where you have saved the screenshot file.

          Select the file and click on Open > Insert Image.

           

          We will be waiting for your response.

           

          Regards,

          Meenakshi

          1 person found this helpful
          • 2. Re: Recently opened files are not working with files in iCloud
            toebba Level 1

            Hello Meenakshi,

             

            thanks for your reply as I'm still experiencing this problem. I already was told by Adobe @Twitter that this is not bug, but a missing feature. But let me explain again what my problem is:

             

            - I open a file that is located within my iCloud files by double clicking it in finder.

            - After I close it, it doesn't appear in the list of recently opened files (File -> Recently Opened Files)

             

            I don't get any error messages.

             

            Since the function tells me, that it shows me my recently opened files, I would rate this as a bug, right?

             

            Greetings,

            Kevin

             

            PS: could you please edit your last post and delete my name? I just changed my name at Adobe.com

            • 3. Re: Recently opened files are not working with files in iCloud
              meenakshin83966505 Adobe Employee

              Hi Kevin,

               

              As I understand the files are saved on the iCloud and not in any local location on your Mac.

              If that is the case, then the files will not appear in the recent list.

              The recent list only shows the files that are either saved on local location on the machine or Document Cloud if you are connected.

              This is an as designed behavior.

              Hope the information helps.

               

              Let us know if you have any questions.

               

              Regards,

              Meenakshi

              • 4. Re: Recently opened files are not working with files in iCloud
                toebba Level 1

                Hello Meenakshi,

                 

                files on the iCloud are stored in the following folder (MacOS): ~/Library/Mobile Documents/com~apple~CloudDocs/

                So there is a local copy of the opened file on my hard drive.

                 

                Is it still designed to work like this?

                To be honest, it feels a little bit like I get somewhat forced to use the Document Cloud.

                 

                Greetings,

                Kevin

                • 5. Re: Recently opened files are not working with files in iCloud
                  meenakshin83966505 Adobe Employee

                  Hi Kevin,

                   

                  The files are saved in the iCloud drive.

                  Once you turn off the iCloud from the Mac settings, all the files will be removed from the Mac.

                  So, basically, these files are not saved locally.

                   

                  Try to copy and save those files in some other folder on your Mac.

                  Then try to open the file from there, it will appear in the Recent list in the application.

                  The application is designed to work like this.

                   

                  Hope this answers your query.

                  Let us know if you still have questions.

                   

                  Regards,

                  Meenakshi