Lightroom 2015.10.1 stops running in Slideshow module

[sthorp17]

I get "lightroom stopped working" when I am in the slideshow module.  I upgraded to 10.1 to try to resolve the problem with no success.  It fails with or without music. 

I have not created a slideshow since i upgraded form Lightroom 5 to CC.  I tried to go back to LR5 but my new collections are not available.

Creating Slideshows is the primary reason I use Lightroom.  Please HELP  Graphics processor is not selected in preferences.  OS is Windows 7 with service Pack 1.

Here is the event log.

Faulting application name: lightroom.exe, version: 6.10.1.10, time stamp: 0x591f413f

Faulting module name: ig4icd64.dll, version: 8.15.10.2476, time stamp: 0x4e414c6f

Exception code: 0xc0000005

Fault offset: 0x000000000006556e

Faulting process id: 0x1dfc

Faulting application start time: 0x01d2f3671f02cf38

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Faulting module path: C:\Windows\system32\ig4icd64.dll

Report Id: 6bc48a54-5f5b-11e7-b9bb-b9eb62bdc79c

[Smit K]

Hi

Could check if there is any GPU driver or Windows update?
Also, could you share if you are facing any specific error?

Thanks,
Smit Keniya

Adobe Lightroom Team

[sthorp17]

I'm not sure if this is the info you requested. If not plese tell me how

to find the indo.

Regards

Sharon

On Sun, Jul 2, 2017 at 10:01 PM, SmitKeniya <forums_noreply@adobe.com>

[Smit K]

Hi,

I looked into it. It looks like your OpenGL library is crashing. Could you check if there is an update to your Display driver?

Also, could you share your Display Graphics Card details?

Thanks,
Smit Keniya

[sthorp17]

Thank you for your prompt response.

I did not find any newer drivers to install. Here is what I found.

Regards

Sharon

On Sun, Jul 2, 2017 at 10:42 PM, SmitKeniya <forums_noreply@adobe.com>

[sthorp17]

Can this be a data related problem?

Here's what I've done today.

The slide show I am trying to create has about 380 images which area mix of

cr2, jpg, and Tiffs. They are a collection with the actual images in

several different folders, all on the same external hard drive.

The failure is reproducible and consistent if I pick the same range of

images and fails on the same frame. However the actual frame that the

failure occurs on is specific to the range., A different range fails on a

different image. Excluding those images from the range still results in a

failure - on a different image.

However, I selected about the same number of images from a single folder

with only CR2 images and was able to successfully play the slide show. I

did not try to save it and I did not try other data sets. I also did not

repeat that experiment.

Can the fact that I am selecting images from a collection instead of a

folder be significant? Can the mixture of cr2, jpg, and tiffs be causing a

problem?

Regards

Sharon