7 Replies Latest reply on Jul 5, 2017 6:58 AM by MBN

    Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing

    MBN

      I'm running the latest version of LR CC  2015.10.1 on Windows 10

      In book module the horizontal scrollbar is missing,  I can only scroll vertically.

      Moving the white rectangle in the preview window also only works up-down, but not left-right.

      This function is essential for me because I am unable to zoom and check text .

      Thank you for your help.

        • 1. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
          mike240 Level 2

          I've quite a bit of experience using Lightroom's book module. However, I've re-read your description off what you are having problems with and I'm sorry to say that I just cannot figure out what you are talking about. Indeed, I was so curious, I've just gone into the book module to check my memory. I'm still at a loss what to advise.

           

          A screen shot would be helpful to us.

           

          Also, if you want to check text at a magnified size, firstly select the single page view (down in the tool bar on the left hand side) If that's not large enough, go up to the top left of the screen and select an appropriate zoom ratio.

           

          Hope that helps a little.

          • 2. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
            MBN Level 1

            Thank you very much for your answer,  I´m sorry I didn´t make myself clear, sometimes I find it hard to express precisely what I mean in English.

            The main problem I have is that if I select any  zoom ratio to check text properly,  I can only see (zoomed)  a stripe from top to bottom of  the page since I am not able to scroll horizontally.               It seems that the white square in the preview button gets stuck and the only movement that can be done is up and down.

            I hope the screen shots help to make it clear ( Fit,  1:1,  4:1) Thank you for your help!

            image 2.jpgimage 3.jpg 4:1).

             

            image 1.jpg

            • 3. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
              wobertc Adobe Community Professional

              Me too!

              Thanks, well presented screen-clips.

              And I see exactly the same problem.  (CC6.10.1 Windows-10)

              File a bug report over at- Photoshop Family Customer Community

              A better chance the problem is seen by Adobe staff there.

              • 4. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
                kanheiyaa Adobe Employee

                Hi,

                I am not able to reproduce this, so if you please provide below informations that can help us to identify your issue.

                1)Can you please provide your system information to narrow down this issue?

                2) Also can you please remove the Lightroom preference file and re-launch Lightroom and are you facing the same issue.

                 

                -Kanheiya

                • 5. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
                  wobertc Adobe Community Professional

                  Yes, I see the same as MBN.

                  When the book single page view is magnified at 4:1, the 'zoomed' area shown in the main window will only scroll the central portion of the page. It can be scrolled up/down but not left/right.

                  The result is that any text on the far-left or far-right cannot be seen in magnified view.

                  Even holding the Spacebar (which shows a clenched fist) will not allow mouse pushing the image left/right.

                   

                  In my screen clip the zoomed area defined by the box can only be scrolled up/down.

                  I have reset preferences also.

                  ScreenShot068.jpg

                   

                  ScreenShot069.jpg

                  • 6. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
                    kanheiyaa Adobe Employee

                    Hi,

                    Thanks for the information. I am able to reproduce this and logged a bug for the same.

                    We are looking into this issue.

                     

                    -Kanheiya

                    • 7. Re: Lightroom version: CC 2015.10.1 Book Module horizontal scroll bar missing
                      MBN Level 1

                      ACP and Kanheiya, thank you very much for taking care of this issue.

                      In case is useful I copy my system information too.

                       

                      As Kanheiya suggests, I will also  remove the Lightroom preference file and re-launch Lightroom to see if this resolve the problem.

                       

                       

                      Lightroom version: CC 2015.10.1 [ 1117303 ]

                      License: Creative Cloud

                      Operating system: Windows 10

                      Version: 10.0

                      Application architecture: x64

                      System architecture: x64

                      Logical processor count: 8

                      Processor speed: 3,6 GHz

                      Built-in memory: 16245,1 MB

                      Real memory available to Lightroom: 16245,1 MB

                      Real memory used by Lightroom: 652,8 MB (4,0%)

                      Virtual memory used by Lightroom: 738,2 MB

                      GDI objects count: 341

                      USER objects count: 1242

                      Process handles count: 1814

                      Memory cache size: 65,9MB / 3805,2MB (1,7%)

                      Maximum thread count used by Camera Raw: 8

                      Camera Raw SIMD optimization: SSE2,AVX,AVX2

                      Camera Raw virtual memory: 18MB / 8122MB (0%)

                      System DPI setting: 96 DPI

                      Desktop composition enabled: Yes

                      Displays: 1) 1280x1024

                      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                       

                      Graphics Processor Info:

                      GeForce GTX 960/PCIe/SSE2

                       

                      Check OpenGL support: Passed

                      Vendor: NVIDIA Corporation

                      Version: 3.3.0 NVIDIA 378.78

                      Renderer: GeForce GTX 960/PCIe/SSE2

                      LanguageVersion: 3.30 NVIDIA via Cg compiler