18 Replies Latest reply on Jul 4, 2017 10:45 PM by MemeLord23

    Does Intel HD 4000 work with CC 2017

    MemeLord23

      Hello. I recently purchased a subscription for Photoshop CC 2017, after my trial for CS6 ran out. In CS6, my graphics card, the Intel HD 4000, had some problems, but I was able to fix them and the features that required it worked again. I have upgraded, both due to the trial and since I am planning to start my work as a graphic designer in a week or two. But the CC program doesn't recognize my card, they checkbox is grayed out and some features do not work. This does not hinder me too much, but I am constantly learning new features and tricks for Photoshop, and I am bound to need them, and some useful features, like the eyedropper wheel, are now gone. So, am I able to use this card, or will I have to upgrade? Thank you!

        • 1. Re: Does Intel HD 4000 work with CC 2017
          gener7 Adobe Community Professional & MVP

          Odd. I have the Intel HD 4000 in my 2012 Macbook Pro and my Dell running Windows 10. Both are Laptops and do fine on Photoshop CC 2017, even running OpenCL and Oil Paint.

           

          You may want to see how much memory is assigned to the card 1-2 GB and and if your Intel drivers are up to date.

           

          Get them directly from the Intel website. Drivers & Software

           

          While the HD 4000 is ok, if you can upgrade your card, do that. Use one of the tested cards listed in the FAQ.

           

          More information here: Photoshop graphics processor (GPU) card FAQ

          • 2. Re: Does Intel HD 4000 work with CC 2017
            MemeLord23 Level 1

            My drivers are all up to date. I have 1792 MB available graphics memory, but only 32 MB is dedicated to the GPU. May that be the problem? And I doubt that I can change the card. My laptop is the HP EliteBook 8470p. Best option if we can't fix this is to get a new laptop.

            • 3. Re: Does Intel HD 4000 work with CC 2017
              gener7 Adobe Community Professional & MVP

              Have you gone into Preferences and looked at this slider?

               

              Screen Shot 2017-07-04 at 3.37.00 PM.png

              • 4. Re: Does Intel HD 4000 work with CC 2017
                MemeLord23 Level 1

                Yes. It is currently at 60%.

                • 5. Re: Does Intel HD 4000 work with CC 2017
                  gener7 Adobe Community Professional & MVP

                  You may need more ram. This HP has 4 GB and is leaving Photoshop with about 2 GB and less for video. You need at least 1 GB for video. 8 GB is recommended for any PC running Photoshop.

                  • 6. Re: Does Intel HD 4000 work with CC 2017
                    MemeLord23 Level 1

                    On my system information window, it says I have 8 GB of installed memory. Is that the memory you are talking about?

                    • 7. Re: Does Intel HD 4000 work with CC 2017
                      gener7 Adobe Community Professional & MVP

                      Better yet, go to Help >System Info, click on the Copy button and Paste (Ctrl v) the resullts in your reply. It will give me the tech information I need.

                      • 8. Re: Does Intel HD 4000 work with CC 2017
                        MemeLord23 Level 1

                        Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

                        Number of Launches: 4

                        Version: 10 or greater

                        System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

                        Physical processor count: 2

                        Logical processor count: 4

                        Processor speed: 2694 MHz

                        Built-in memory: 8055 MB

                        Free memory: 3989 MB

                        Memory available to Photoshop: 6888 MB

                        Memory used by Photoshop: 62 %

                        History Thumbnails: Enabled.

                        Touch Bar: Enabled.

                        Alias Layers: Disabled.

                        Modifier Palette: Enabled.

                        Highbeam: Enabled.

                        Image tile size: 128K

                        Image cache levels: 6

                        Font Preview: Medium

                        TextComposer: Latin

                        RelaxedOpenCL crashed on 2017-07-04 at 2:03:44 PM (Initializing OpenCL features with relaxed OpenCL requirements)

                        Display: 1

                        Display Bounds: top=0, left=0, bottom=768, right=1366

                        OpenGL Drawing: Disabled.

                        OpenGL Allow Old GPUs: Not Detected.

                        AIFCoreInitialized=1

                        AIFOGLInitialized=1

                        OGLContextCreated=1

                        NumGLGPUs=1

                        NumCLGPUs=1

                        glgpu[0].GLVersion="4.0"

                        glgpu[0].IsIntegratedGLGPU=1

                        glgpu[0].GLMemoryMB=2112

                        glgpu[0].GLName="Intel(R) HD Graphics 4000"

                        glgpu[0].GLVendor="Intel"

                        glgpu[0].GLVendorID=32902

                        glgpu[0].GLDriverVersion="9.17.10.4229"

                        glgpu[0].GLRectTextureSize=8192

                        glgpu[0].GLRenderer="Intel(R) HD Graphics 4000"

                        glgpu[0].GLRendererID=358

                        glgpu[0].HasGLNPOTSupport=1

                        glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd 32"

                        glgpu[0].GLDriverDate="20150526000000.000000-000"

                        glgpu[0].CanCompileProgramGLSL=1

                        glgpu[0].GLFrameBufferOK=1

                        glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 9.17.10.4229"

                        glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]

                        glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                        glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[80]

                        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                        glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                        glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

                        glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                        glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

                        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                        glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                        glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                        clgpu[0].CLPlatformVersion="1.1 "

                        clgpu[0].CLDeviceVersion="1.1 "

                        clgpu[0].IsIntegratedCLGPU=1

                        clgpu[0].CLMemoryMB=1752

                        clgpu[0].CLName="Intel(R) HD Graphics 4000"

                        clgpu[0].CLVendor="Intel(R) Corporation"

                        clgpu[0].CLVendorID=32902

                        clgpu[0].CLDriverVersion="9.17.10.4229"

                        clgpu[0].CLBandwidth=1.60755e+10

                        License Type: Subscription

                        Serial number: 96040721220090161108

                        GUIDBucket:

                          bucket: 23

                          test: control

                        Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                        Temporary file path: C:\Users\User\AppData\Local\Temp\

                        Photoshop scratch has async I/O enabled

                        Scratch volume(s):

                          Startup, 464.8G, 366.5G free

                        Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                        Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                         

                         

                        Installed components:

                           A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                           ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

                           AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                           AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                           AdobeOwl.dll   Adobe Owl   5.2.11  

                           AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                           AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                           AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

                           AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                           AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                           AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                           adobe_caps.dll   Adobe CAPS   10,0,0,6  

                           AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

                           ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

                           AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                           amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

                           ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

                           AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                           AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                           Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

                           BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

                           boost_date_time.dll   photoshopdva   10.0.0  

                           boost_signals.dll   photoshopdva   10.0.0  

                           boost_system.dll   photoshopdva   10.0.0  

                           boost_threads.dll   photoshopdva   10.0.0  

                           cg.dll   NVIDIA Cg Runtime   3.0.00007  

                           cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                           CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                           CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

                           dnssd.dll   Bonjour   3,0,0,2  

                           dvaaudiodevice.dll   photoshopdva   10.0.0  

                           dvacore.dll   photoshopdva   10.0.0  

                           dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                           dvamarshal.dll   photoshopdva   10.0.0  

                           dvamediatypes.dll   photoshopdva   10.0.0  

                           dvametadata.dll   photoshopdva   10.0.0  

                           dvametadataapi.dll   photoshopdva   10.0.0  

                           dvametadataui.dll   photoshopdva   10.0.0  

                           dvaplayer.dll   photoshopdva   10.0.0  

                           dvatransport.dll   photoshopdva   10.0.0  

                           dvaui.dll   photoshopdva   10.0.0  

                           dvaunittesting.dll   photoshopdva   10.0.0  

                           dynamiclink.dll   photoshopdva   10.0.0  

                           ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

                           icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                           icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                           icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                           igestep30.dll   IGES Reader   9.3.0.113  

                           imslib.dll   IMSLib DLL   10.0.0.11  

                           JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

                           libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                           libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                           libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                           LogSession.dll   LogSession   7.4.1.60.45263  

                           mediacoreif.dll   photoshopdva   10.0.0  

                           MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                           pdfsettings.dll   Adobe PDFSettings   1.04  

                           Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

                           Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

                           PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                           PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                           PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

                           PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

                           SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

                           SVGRE.dll   SVGRE   79.579975   79.579975

                           svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                           tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                           tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                           TfFontMgr.dll   FontMgr   9.3.0.113  

                           TfKernel.dll   Kernel   9.3.0.113  

                           TFKGEOM.dll   Kernel Geom   9.3.0.113  

                           TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                           updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                           VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                           VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                           WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                           wu3d.dll   U3D Writer   9.3.0.113  

                         

                         

                         

                         

                        Required plug-ins:

                         

                         

                           3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Accented Edges 18.1.1 - from the file “Filter Gallery”

                           Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

                           Angled Strokes 18.1.1 - from the file “Filter Gallery”

                           Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

                           Bas Relief 18.1.1 - from the file “Filter Gallery”

                           BMP 18.1.1 - from the file “Standard MultiPlugin”

                           Camera Raw 9.10.1 - from the file “Camera Raw”

                           Camera Raw Filter 9.10.1 - from the file “Camera Raw”

                           Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

                           Charcoal 18.1.1 - from the file “Filter Gallery”

                           Chrome 18.1.1 - from the file “Filter Gallery”

                           Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

                           Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                           Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

                           Colored Pencil 18.1.1 - from the file “Filter Gallery”

                           CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

                           Conté Crayon 18.1.1 - from the file “Filter Gallery”

                           Craquelure 18.1.1 - from the file “Filter Gallery”

                           Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

                           Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

                           Crosshatch 18.1.1 - from the file “Filter Gallery”

                           Crystallize 18.1.1 - from the file “Standard MultiPlugin”

                           Cutout 18.1.1 - from the file “Filter Gallery”

                           Dark Strokes 18.1.1 - from the file “Filter Gallery”

                           De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

                           Dicom 18.1.1 - from the file “Dicom”

                           Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                           Diffuse Glow 18.1.1 - from the file “Filter Gallery”

                           Displace 18.1.1 - from the file “Standard MultiPlugin”

                           Dry Brush 18.1.1 - from the file “Filter Gallery”

                           Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

                           Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                           Extrude 18.1.1 - from the file “Standard MultiPlugin”

                           FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

                           Fibers 18.1.1 - from the file “Standard MultiPlugin”

                           Film Grain 18.1.1 - from the file “Filter Gallery”

                           Filter Gallery 18.1.1 - from the file “Filter Gallery”

                           Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Fresco 18.1.1 - from the file “Filter Gallery”

                           Glass 18.1.1 - from the file “Filter Gallery”

                           Glowing Edges 18.1.1 - from the file “Filter Gallery”

                           Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Grain 18.1.1 - from the file “Filter Gallery”

                           Graphic Pen 18.1.1 - from the file “Filter Gallery”

                           Halftone Pattern 18.1.1 - from the file “Filter Gallery”

                           HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

                           HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

                           IFF Format 18.1.1 - from the file “Standard MultiPlugin”

                           IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Ink Outlines 18.1.1 - from the file “Filter Gallery”

                           JPEG 2000 18.1.1 - from the file “JPEG2000”

                           Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Lens Blur 18.1.1 - from the file “Lens Blur”

                           Lens Correction 18.1.1 - from the file “Lens Correction”

                           Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

                           Liquify 18.1.1 - from the file “Liquify”

                           Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                           Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

                           Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

                           Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

                           Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

                           Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

                           Neon Glow 18.1.1 - from the file “Filter Gallery”

                           Note Paper 18.1.1 - from the file “Filter Gallery”

                           NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

                           Ocean Ripple 18.1.1 - from the file “Filter Gallery”

                           OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

                           Paint Daubs 18.1.1 - from the file “Filter Gallery”

                           Palette Knife 18.1.1 - from the file “Filter Gallery”

                           Patchwork 18.1.1 - from the file “Filter Gallery”

                           Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

                           PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

                           Photocopy 18.1.1 - from the file “Filter Gallery”

                           Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

                           Photoshop Touch 14.0 - from the file “PSDX”

                           Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                           Pinch 18.1.1 - from the file “Standard MultiPlugin”

                           Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

                           Plaster 18.1.1 - from the file “Filter Gallery”

                           Plastic Wrap 18.1.1 - from the file “Filter Gallery”

                           PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           PNG 18.1.1 - from the file “Standard MultiPlugin”

                           Pointillize 18.1.1 - from the file “Standard MultiPlugin”

                           Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

                           Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

                           Poster Edges 18.1.1 - from the file “Filter Gallery”

                           PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

                           Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

                           Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                           Reticulation 18.1.1 - from the file “Filter Gallery”

                           Ripple 18.1.1 - from the file “Standard MultiPlugin”

                           Rough Pastels 18.1.1 - from the file “Filter Gallery”

                           Save for Web 18.1.1 - from the file “Save for Web”

                           ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

                           Shake Reduction 18.1.1 - from the file “Shake Reduction”

                           Shear 18.1.1 - from the file “Standard MultiPlugin”

                           Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

                           Smudge Stick 18.1.1 - from the file “Filter Gallery”

                           Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

                           Spaces 18.1.1 - from the file “Spaces”

                           Spatter 18.1.1 - from the file “Filter Gallery”

                           Spherize 18.1.1 - from the file “Standard MultiPlugin”

                           Sponge 18.1.1 - from the file “Filter Gallery”

                           Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

                           Stained Glass 18.1.1 - from the file “Filter Gallery”

                           Stamp 18.1.1 - from the file “Filter Gallery”

                           Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Sumi-e 18.1.1 - from the file “Filter Gallery”

                           Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Targa 18.1.1 - from the file “Standard MultiPlugin”

                           Texturizer 18.1.1 - from the file “Filter Gallery”

                           Tiles 18.1.1 - from the file “Standard MultiPlugin”

                           Torn Edges 18.1.1 - from the file “Filter Gallery”

                           Twirl 18.1.1 - from the file “Standard MultiPlugin”

                           U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Underpainting 18.1.1 - from the file “Filter Gallery”

                           Vanishing Point 18.1.1 - from the file “VanishingPoint”

                           Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                           Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           Water Paper 18.1.1 - from the file “Filter Gallery”

                           Watercolor 18.1.1 - from the file “Filter Gallery”

                           Wave 18.1.1 - from the file “Standard MultiPlugin”

                           Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                           WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

                           Wind 18.1.1 - from the file “Standard MultiPlugin”

                           Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

                           ZigZag 18.1.1 - from the file “Standard MultiPlugin”

                         

                         

                        Optional and third party plug-ins: NONE

                         

                         

                         

                         

                        Duplicate and Disabled plug-ins: NONE

                         

                         

                         

                         

                        Plug-ins that failed to load: NONE

                         

                         

                        Extensions:

                         

                         

                           Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                           com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

                           New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

                           Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

                           Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                           com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                           Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                           Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                           Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                           Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                           com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                         

                         

                        Installed TWAIN devices: NONE

                        • 9. Re: Does Intel HD 4000 work with CC 2017
                          Trevor.Dennis Adobe Community Professional (Moderator)

                          I think you were right back up the thread when you spoke about getting a new laptop.   Looking at the spec below, you have two cores and just 4Gb RAM, and I suspect that the HD4000 is using some of the system RAM.  That leaves you with nowhere near enough RAM to use Photoshop comfortably, and with a woefully under performing graphics.  If you plan on doing this for a living, then you need the tools for the job.  You don't need to go crazy, but you need more than you have at the moment IMO.

                           

                          HP EliteBook 8470p Specs - CNET

                          • 10. Re: Does Intel HD 4000 work with CC 2017
                            gener7 Adobe Community Professional & MVP

                            I see 8 GB of ram in the System Report, not the standard 4GB and video ram looks to be plenty enough at 2 GB to support the HD 4000. What I am noticing is OpenGL being off and a OpenGL driver date of 2015.

                             

                            It should run CC 2017 easy, but something is off on the card drivers.

                            • 11. Re: Does Intel HD 4000 work with CC 2017
                              gener7 Adobe Community Professional & MVP

                              How much memory in MB is Preferences > 3D reporting?

                              • 12. Re: Does Intel HD 4000 work with CC 2017
                                Trevor.Dennis Adobe Community Professional (Moderator)

                                Sorry Gene.  I couldn't bring myself to trawl through the Sys Info, and just went by the System Specs I found.   Are you thinking that the HD4000 is a stand alone card, or integral to the motherboard?  I guess I should man up and read the sys info. :-(

                                • 13. Re: Does Intel HD 4000 work with CC 2017
                                  MemeLord23 Level 1

                                  3D is grayed out, but it says there is 2103 avaliable MB of memory.

                                  • 14. Re: Does Intel HD 4000 work with CC 2017
                                    gener7 Adobe Community Professional & MVP

                                    That's better than mine. Is the 3D slider 100% like mine? Can you adjust it there?

                                     

                                    If you can't, OpenGL is disabled. and you should see if the "use Graphics Processor" checkbox is ticked on in Preferences > Performance.

                                     

                                    If so, click on Advanced and report your settings.

                                    • 15. Re: Does Intel HD 4000 work with CC 2017
                                      gener7 Adobe Community Professional & MVP

                                      On laptops, Trevor, the HD 4000 is "glued in" with no options to install high performance aftermarket cards.

                                      • 16. Re: Does Intel HD 4000 work with CC 2017
                                        MemeLord23 Level 1

                                        The slider is at 100%, but I can't change it. And the "use Graphics Processor" checkbox is grayed out and I can't interact with it. And if you mean the Advanced Button under the Graphics Processor checkbox, it is grayed out as well.

                                        • 17. Re: Does Intel HD 4000 work with CC 2017
                                          gener7 Adobe Community Professional & MVP

                                          Ok, that means Photoshop's GPU Sniffer is not picking up your card which it should. It then disables the GPU option which in turn disables 3D.

                                           

                                          That usually means the drivers are outdated or buggy.

                                           

                                          You could check with intel for the latest drivers, or as some cases go, your HP uses customized Intel drivers, you can also check with HP.

                                           

                                          The HD4000 driver I see in the system report is 9.17.10.4229 is for Windows 7/8 and is dated 2015. I'm running Windows 10.

                                           

                                          Trevor, please chime in, I feel as if I am not noticing something.

                                          1 person found this helpful
                                          • 18. Re: Does Intel HD 4000 work with CC 2017
                                            MemeLord23 Level 1

                                            The problem has been fixed! Before I asked this question, I tried updating my drivers from the Intel website, but the system rejected the drivers, so I assumed they were up to date. I even tried updating from the Device Manager, and it said everything was up to date. I then searched why the drivers were rejected, and the website went through a procedure that updated the drivers and Photoshop finally recognizes and uses the card! I can't thank you both enough for helping me through this ordeal. Hopefully, anyone else with this problem will come across this and take your advice. Once again, thank you!

                                             

                                            Webiste: How-to: bypass "The driver being installed is not validated for this computer" :: Planetary Annihilation Bug Reporting!

                                            2 people found this helpful