I asked yesterday how to close the subscription. And I did not manage to solve this question. The last answer was:
If I go ahead and cancel the subscription now, I see a
cancelation fee of EUR 30.23. I would suggest you to go for the free months
offer which can help you save on money and use the benefits of the
I did not understand how many programs can be free? Does my contract expire on 26.10.2017?
Sorry, I do not know English and I need to use an interpreter, so it takes a long time for the answer.
If you have been using a yearly subscription and want to cancel it before the subscription ends, there is a penalty of 1/2 the remaining cost of the subscription. If you have no problem with paying the penalty, then...
If you are unable to cancel the subscription yourself, for the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.