5 Replies Latest reply on Aug 3, 2017 5:00 AM by karlw86380547

    Adobe After Effects CC 2017.2 Shuts Down During Startup

    karlw86380547

      Hello,

       

      I'm hoping someone can help me. I've updated my Adobe After Effects to the latest version which is in the trial period at the moment. I want to test it out before I purchase. When I click to start it up it comes up with this notification:

       

      After effects error: preferences file "Adobe After Effects 14.2 Win en_US Shortcuts.txt" is not valid. The file will be renamed with ".old", and a new preferences file will be created ( 21 :: 31 )

       

      When I click OK. The little notification goes away and then it comes up with:

       

      Adobe After Effects has stopped working. Then just shuts down.

       

      I've tried uninstalling and installing it again from the Creative Cloud dashboard and from my computer. Still getting the same issues. Can someone please help!

       

      Thanks.