27 Replies Latest reply on May 14, 2018 5:05 AM by Lovekesh Garg

    Adobe Acrobat Pro XI Crashes when Scanning

    trevora76464419

      I am using Adobe Acrobat XI Pro and have done without issue for some time. As of yesterday when I am scanning from my Canon LIDE 220 Scanner the process crashes and I get the following message:

      Adobe Acrobat has stopped Working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

      No solution is provided.

      I have done a "Repair Acrobat Installation" and ensured that I have latest version 11.0.20.

       

      Please help. Work stops without the scanner!