Please post the exact message appearing - a screen-capture may be helpful too.
You are trying to import form the card, right?
What if you use Explorer to copy the images to your desktop first and then import from there?
How about F. McLion's suggestion to copy the images from the card to your hard drive before doing the import, Thomas? After you do the copy, then in the Import dialog choose the location you copied to in the Source panel and choose Add in the top center instead of Copy.
Are you using a card reader, is your card plugged directly into your computer, or have you connected your camera to your computer?
Hi Laura, thanks for your comment. I'm plugging the card directly into the SD slot of my computer. Do you think a USB card reader or direct connection would be more secure?
I can try copying directly to the hard drive before importing but would prefer to find a way of copying directly from the camera / card, rather than going through two stages.
Direct camera connections are prone to connection issues with some cameras.
The suggested way is to use a card reader.
The test with the 2 steps is only meant to find the root cause and make sure importing basically works when the access to the files is reliable and fast.
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I agree with F on what he says about direct camera connection. You could try a card reader, but that message "The folder could not be found" suggests something going on with your Destination panel choice - and hence F's two-step process as a diagnostic step.