2 Replies Latest reply on Aug 7, 2017 10:46 AM by rgontarek

    Can't Fill & Sign

    rgontarek Level 1

      Acrobat DC creative cloud on Windows 7, click fill & sign, page goes blank.  Document disappears, get a blank screen, nothing to see.  This has been a bug for MONTHS now, never fixed.


      Also, a bug when trying to Save As.  Same thing happens, blank screen, no options under Save As. 


      Had 2 calls to support with no resolution.  Have deleted and reinstalled twice.


      Link to a screen shot video of what happens.  https://www.dropbox.com/s/3k58kckb2qlotay/New%20Project.mp4?dl=0


      Adobe, please fix this.  The product is almost worthless without these two features which, again, have been broken forever.

        • 1. Re: Can't Fill & Sign
          meenakshin83966505 Adobe Employee

          Hi rgontarek,


          Sorry for the delay in response.


          Please make sure that application is updated to the latest patch released.

          You may refer this help document for more information on updates:  Release Notes | Adobe Acrobat, Reader


          For save as issue, please try the following steps:

          Launch the application and go to Edit menu > Preferences > General and uncheck the box for "Show online storage when saving files".

          Click OK at bottom of preferences window to save the changes.

          Then try to save the file and check if it works.


          Let us know if you need any help.




          • 2. Re: Can't Fill & Sign
            rgontarek Level 1

            The 'Save As' issue is fixed with the suggestion above.


            The version is the latest version 2017.009.20058.  It does not fix the fill and sign issue.