8 Replies Latest reply on Jul 9, 2017 6:19 AM by dfarro

    LR Won't Sync With Mobile

    dfarro Level 1

      Lightroom version:  CC 2015 [1014445]

      Win 10 Surface Pro 4

       

      LR Will not sync with the mobile version.  When I click the drop down on the left "Getting Started with LR Mobile" and click sign in, nothing happens.  If I look under EDIT - PREFERENCES - and the Mobile Tab - it also shows that I am not logged in. 

       

      However the red Creative Cloud app shows that I am logged in.  If I look under HELP in Lightroom, it also shows that I am logged in.

       

      I have uninstalled Lightroom, including all preferences and reinstalled it but this has not resolved the issue.

       

      Can anyone help me with this?

       

      Thanks!

      Denise

        • 1. Re: LR Won't Sync With Mobile
          dfarro Level 1

          I have also tried logging out of the desktop app and logging out of my account on Adobe.com. Restarted my machine and logged in again.  But Lightroom continues to show that I am not logged in for the mobile site.

           

          In addition, the mobile site shows me as logged in.

           

          Thanks again.

          • 2. Re: LR Won't Sync With Mobile
            Just Shoot Me Adobe Community Professional

            You are running the Original Release of LR CC 2015. You need to update it to the .10.1 update. If you can't do that from the CC DTA then manually download and install that update from here.

             

            Download Photoshop Lightroom

            • 3. Re: LR Won't Sync With Mobile
              dfarro Level 1

              Thank you for your help, however, this did not solve the problem.  I uninstalled the creative cloud version, made sure the LR folder was gone from the c Drive, rebooted and installed ver. 6 from the link you provided.  However, I am still seeing ver 5, I think.  Help shows this - however also note -  the Operating system is incorrect, this machine is running WIn 10.

               

              also - this is a brand new machine, just installed Creative Cloud 4 days ago for the first time.  Don't know why I am getting an outdated version of LR.

               

              Lightroom version:  CC 2015 [1014445]

              License: Creative Cloud

              Operating system: Windows 8.1 Business Edition

               

              Any other thoughts? 

               

              Thanks again.

              • 4. Re: LR Won't Sync With Mobile
                Just Shoot Me Adobe Community Professional

                Are you a Subscriber to the Creative Cloud Photography plan subscription that give you both Photoshop and LR?

                Have you installed the Creative Cloud Desktop App?

                Open LR and go to Help then System info and post what that says.

                • 5. Re: LR Won't Sync With Mobile
                  cmgap Adobe Community Professional

                  Do you have Lr CC installed on other computers?

                  • 6. Re: LR Won't Sync With Mobile
                    dfarro Level 1

                    Yes, I have a subscription to the full Creative Cloud - all apps

                    Yes, it is installed on another computer

                    Yes, I have installed the desktop app.

                    I have also installed Photoshop, Illustrator and InDesign, without issue (so far!), on this new machine.  They too, are installed on my second machine.

                     

                    This is what is says under system - but again, I have installed version  6 - here is a screenshot of the executable file I used.

                    2017-07-09 08_20_04-Downloads.png

                    Thank you again!

                     

                    Lightroom version:  CC 2015 [1014445]

                    License: Creative Cloud

                    Operating system: Windows 8.1 Business Edition

                    Version: 6.3 [9600]

                    Application architecture: x64

                    System architecture: x64

                    Logical processor count: 4

                    Processor speed: 1.5 GHz

                    Built-in memory: 4022.1 MB

                    Real memory available to Lightroom: 4022.1 MB

                    Real memory used by Lightroom: 117.5 MB (2.9%)

                    Virtual memory used by Lightroom: 214.5 MB

                    Memory cache size: 0.0 MB

                    Maximum thread count used by Camera Raw: 2

                    Camera Raw SIMD optimization: SSE2,AVX,AVX2

                    System DPI setting: 192 DPI (high DPI mode)

                    Desktop composition enabled: Yes

                    Displays: 1) 2736x1824

                    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

                     

                     

                    Graphics Processor Info:

                    Intel(R) HD Graphics 515

                     

                     

                    Check OpenGL support: Passed

                    Vendor: Intel

                    Version: 3.3.0 - Build 20.19.15.4463

                    Renderer: Intel(R) HD Graphics 515

                    LanguageVersion: 3.30 - Build 20.19.15.4463

                     

                     

                     

                     

                    Application folder: C:\Program Files\Adobe\Adobe Lightroom

                    Library Path: C:\Users\dfarro\Pictures\Lightroom\Lightroom Catalog.lrcat

                    Settings Folder: C:\Users\dfarro\AppData\Roaming\Adobe\Lightroom

                     

                     

                    Installed Plugins:

                    1) Behance

                    2) Canon Tether Plugin

                    3) Facebook

                    4) Flickr

                    5) Leica Tether Plugin

                    6) Nikon Tether Plugin

                     

                     

                    Config.lua flags: None

                     

                     

                    Adapter #1: Vendor : 8086

                    Device : 191e

                    Subsystem : 151414

                    Revision : 7

                    Video Memory : 128

                    Adapter #2: Vendor : 1414

                    Device : 8c

                    Subsystem : 0

                    Revision : 0

                    Video Memory : 0

                    AudioDeviceIOBlockSize: 1024

                    AudioDeviceName: Speakers (Realtek High Definition Audio(SST))

                    AudioDeviceNumberOfChannels: 2

                    AudioDeviceSampleRate: 44100

                    Build: Uninitialized

                    Direct2DEnabled: false

                    GPUDevice: not available

                    OGLEnabled: true

                    • 7. Re: LR Won't Sync With Mobile
                      Just Shoot Me Adobe Community Professional

                      In your sys info it says you are running Win 8.1 but in a previous post you said you are sunning Win 10.

                       

                      That may be part of the problem.

                      I did a Google search on why this happens and came up with nothing so far.

                      • 8. Re: LR Won't Sync With Mobile
                        dfarro Level 1

                        Yup.  That seems odd to me too.

                         

                        Found this, but no answer so far.

                         

                        Lightroom CC - Recognizing wrong system info