10 Replies Latest reply on Jul 12, 2017 11:09 PM by arjunhaarith

    Cant sign in to Lightroom mobile on desktrop PC

    filipo10386508

      A window prompted I fill in my credentials and then nothing happened.. getting back to main display nad nothing. Plz help itz frustrating. TrieD even reinstalling all Adobe soft and its still not syncing...

        • 1. Re: Cant sign in to Lightroom mobile on desktrop PC
          arjunhaarith Adobe Employee

          Hi Filip,

           

          If the Lightroom version is lesser than CC 2015.5 , then the signing in to Lightroom mobile does not work.

          You would need to upgrade Lightroom for it to work. Latest available version is CC 2015.10.1

           

          Thanks,

          Arjun

          1 person found this helpful
          • 2. Re: Cant sign in to Lightroom mobile on desktrop PC
            filipo10386508 Level 1

            I'm afraid it's not an answer to my issue since all my adobe apps are up to date - I've installed them all yesterday. I've seen that not only my station has this issue. I tried to configure another windows user account and its still not working. Please guide me through any next step. I've bought this adobe photo subscription in this specifical purpose - being able to work on my files on PC and iPad pro both then this feature is kind of key one for me.

             

            For now - everytime I press "Sign in" - nothing happens. I can go to preferences and lightroom mobile tab and only option i have there is "join" and it sends me to your main commercial webpage.. Its annoying. Moreover in the log below there is a Windows 8.1 stated and it's even more confusing since I have Windows 10 in my system info.

             

            Looking forward to any solution.

             

             

             

             

            Lightroom version:  CC 2015 [1014445]

            License: Creative Cloud

            Operating system: Windows 8.1 Home Premium Edition

            Version: 6.3 [9600]

            Application architecture: x64

            System architecture: x64

            Logical processor count: 4

            Processor speed: 2,3 GHz

            Built-in memory: 8094,4 MB

            Real memory available to Lightroom: 8094,4 MB

            Real memory used by Lightroom: 291,5 MB (3,6%)

            Virtual memory used by Lightroom: 251,6 MB

            Memory cache size: 0,0 MB

            Maximum thread count used by Camera Raw: 2

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 2560x1440

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

            Graphics Processor Info:

            GeForce GTX 950M/PCIe/SSE2

             

            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 3.3.0 NVIDIA 378.92

            Renderer: GeForce GTX 950M/PCIe/SSE2

            LanguageVersion: 3.30 NVIDIA via Cg compiler

             

             

            Application folder: C:\Program Files\Adobe\Adobe Lightroom

            Library Path: C:\Users\F\Pictures\Lightroom\Lightroom Catalog.lrcat

            Settings Folder: C:\Users\F\AppData\Roaming\Adobe\Lightroom

             

            Installed Plugins:

            1) Behance

            2) Canon Tether Plugin

            3) Facebook

            4) Flickr

            5) Leica Tether Plugin

            6) Nikon Tether Plugin

             

            Config.lua flags: None

             

            Adapter #1: Vendor : 10de

                Device : 139a

                Subsystem : 1acd1043

                Revision : a2

                Video Memory : 4065

            Adapter #2: Vendor : 8086

                Device : 1616

                Subsystem : 1acd1043

                Revision : 9

                Video Memory : 80

            Adapter #3: Vendor : 1414

                Device : 8c

                Subsystem : 0

                Revision : 0

                Video Memory : 0

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers (Realtek High Definition Audio)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: Uninitialized

            Direct2DEnabled: false

            GPUDevice: not available

            OGLEnabled: true

            • 3. Re: Cant sign in to Lightroom mobile on desktrop PC
              DdeGannes Adobe Community Professional

              Do you have Lightroom installed on your desktop PC?

               

              P.S. update to version LR CC 2015.10.1 you have the initial version of Lightroom CC installed version 2015.0 installed.

              Keep your Lightroom version up to date

              • 4. Re: Cant sign in to Lightroom mobile on desktrop PC
                filipo10386508 Level 1

                Of course I have all of this topic subject is about a desktop one

                • 5. Re: Cant sign in to Lightroom mobile on desktrop PC
                  filipo10386508 Level 1

                  It keeps saying in the Creative Cloud that I'm up to date. Is it possible to download specific (the latest one) version?

                  • 6. Re: Cant sign in to Lightroom mobile on desktrop PC
                    DdeGannes Adobe Community Professional

                    The link I posted earlier has the update link for LR CC 2015.10.1 download and run the installer it will update the version you have installed. You do not have to uninstall the version presently installed. (the update is a patch not the complete application)

                    • 7. Re: Cant sign in to Lightroom mobile on desktrop PC
                      filipo10386508 Level 1

                      fail.jpg

                      "Actualization failed. If you want to actualize on your PC please contact with admin. Updates were stopped by admin."

                       

                      As long as I'm admin on my pc its kind of weirdness. I've tried to right click on it and "run as admin" but no effect.

                      • 8. Re: Cant sign in to Lightroom mobile on desktrop PC
                        arjunhaarith Adobe Employee

                        Hi Filip,

                         

                        This is what I had suspected. Based on your information, you are using Lightroom CC 2015

                        However, sync works only from versions CC 2015.5 and above.

                        You would need to upgrade the Lightroom version.

                         

                        I will contact the customer support team, and they would be able to help you out on updating the version.

                         

                        Thanks,

                        Arjun

                        • 9. Re: Cant sign in to Lightroom mobile on desktrop PC
                          filipo10386508 Level 1

                          It's resolved by your remote support. Case closed. Thank you.

                          • 10. Re: Cant sign in to Lightroom mobile on desktrop PC
                            arjunhaarith Adobe Employee

                            That's great !!

                             

                            Thanks,

                            Arjun