1 Reply Latest reply on Jul 19, 2017 11:55 PM by Akki_24

    Viewing attachments

    daniell61647646

      I got a Motorola G4 and can't view attachments on my emails that require Adobe Acrobat reader even though I have Adobe Acrobat reader app downloaded. I never had that problem with my old Motorola. Any ideas?

        • 1. Re: Viewing attachments
          Akki_24 Adobe Employee

          Hi Daniell61647646,

           

          As mentioned, that it was working earlier so did you make any changes in the settings?

          You may check the settings whether application has all the permissions allowed or not? And as mentioned in the help document, when you select pdf file to open do you see Acrobat app listed in the option or not?

          Acrobat Reader Help for Android: Opening PDFs

          Check if application up to date or not?

          If nothing works, then try uninstalling and reinstalling the application.

           

          Regards,

          Akanchha