3 Replies Latest reply on Jul 10, 2017 1:46 PM by gener7

    notes [when i upload a Photoshop document to the cloud i can't see the notes]

    dafnaa77941533

      Hey :-)

      when i upload a Photoshop document to the cloud i can't see the notes

      what can i do?

        • 1. Re: notes
          gener7 Adobe Community Professional & MVP

          We'll need details:

           

          * Adobe product and version number

          * Operating system and version number

          * The full text of any error message(s)

          * What you were doing when the problem occurred

          * Screenshots of the problem

          • 2. Re: notes
            dafnaa77941533 Level 1

            Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

            Operating system windows 10 pro

            version number 1607

            no error, just "notes" don't appear on adobe cloud 

            • 3. Re: notes [when i upload a Photoshop document to the cloud i can't see the notes]
              gener7 Adobe Community Professional & MVP

              Sorry for the delay. I usually use a Macbook Pro and saw no problems reading my Notes from a sample psd uploaded to my Creative Cloud storage account.

               

              This afternoon I got to my Windows 10 PC running CC 2017.1.1 and was able to read the sample notes in my psd.

               

              When I open the file from my CC storage, I saw the two notes I set up and was able to read them.

               

              So are you not seeing the Notes icons, or are you just not able to open them?

               

              Since you can place the notes off the image, try zooming out to see if they are anywhere on the surrounding area (pasteboard) of your image.

               

              If you have a locally stored copy with the notes, try uploading the file again.

               

              screenshot.png